Customer Experience Head- Store Director Retail/QSR

Michael Page; Delhi; On-site; INR 800,000 - 1,200,000; Full time

Benefits offered by this job

Competitive salary package

Professional development opportunities

Inclusive company culture

Job summary

Michael Page is seeking a Customer Experience Manager in Delhi, India, to enhance customer satisfaction in the retail industry. The successful applicant will implement strategies to improve customer experiences, analyze feedback, and work collaboratively across departments. Candidates should have a strong educational background in business management or retail, along with proven experience in customer service management. This role offers a competitive salary, professional development opportunities, and a supportive company culture.

Qualifications

• Strong educational background relevant to retail or business management.
• Proven experience in customer service or experience management, ideally in retail or homewares.
• Ability to analyze customer feedback and data.

Responsibilities

• Develop and implement strategies to improve customer experience in retail.
• Monitor and analyze customer feedback to identify trends.
• Collaborate with departments to ensure efficient shopping experiences.
• Train staff to deliver high-quality customer service.
• Handle and resolve customer complaints effectively.

Skills

Customer-focused mindset

Excellent communication skills

Problem-solving abilities

Interpersonal skills

Data analysis proficiency

Education

Relevant degree in retail or business management

Job description

• Opportunity to work with a leading organization in the retail industry.
• Inclusive and supportive company culture.

About Our Client

The employer is a large organization operating in the retail industry. They are committed to offering quality products and services to their customers while fostering a culture of excellence.

Job Description

• Develop and implement strategies to improve the overall customer experience in the retail environment.
• Monitor and analyze customer feedback to identify trends and areas for improvement.
• Collaborate with various departments to ensure a seamless and efficient shopping experience.
• Train and support staff to deliver high-quality customer service.
• Handle customer complaints and resolve issues effectively, ensuring customer satisfaction.
• Oversee in-store operations to align with customer service standards.
• Develop and maintain relationships with key stakeholders and customers.
• Contribute to the optimization of customer journey touchpoints.

The Successful Applicant

A successful Customer Experience Manager should have:

• A strong educational background relevant to retail or business management.
• Proven experience in customer service or experience management, ideally in the retail or homewares, lifestyle sector.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• A customer-focused mindset and the ability to work collaboratively across teams.
• Proficiency in analyzing data and implementing customer-centric strategies.
• A proactive approach to identifying and addressing customer needs.

What's on Offer

• Competitive salary package.
• Opportunity to work with a leading organization in the retail industry.
• Inclusive and supportive company culture.
• Professional development opportunities to enhance your career.
• Exposure to the homewares/DIY sector in Bengaluru Urban.

If you are passionate about delivering exceptional customer experiences and looking to advance your career in the retail industry, we encourage you to apply.