Customer Experience Agent in Bangalore

Myraid Media; Bengaluru; Vor Ort; INR 300.000 - 600.000; Vollzeit

Zusammenfassung

Myraid Media in Bengaluru is seeking a customer service professional to handle inquiries, resolve issues, and provide information on products and services. You will process orders, manage accounts, and assist with returns and payments while upholding a high standard of service.

The role emphasizes collaboration with other departments to ensure a seamless customer experience and professional interaction with customers from start to finish.

Qualifikationen

• Providing excellent customer service and maintaining professionalism.
• Ability to answer inquiries about products, services, pricing, and policies.
• Experience with processing orders and payments is a plus.

Aufgaben

• Answering customer inquiries and addressing questions about products, services, pricing, and company policies.
• Resolving customer issues and complaints by addressing concerns and finding appropriate solutions.
• Providing information about products and services, including feature details, benefits, and availability.
• Taking orders and processing payments, including billing and payment processing.
• Managing customer accounts by making changes and providing account information.
• Handling returns and exchanges for products or services.
• Escalating issues to appropriate departments and referring customers to supervisors when necessary.
• Maintaining accurate records of customer interactions and transactions.
• Providing excellent customer service with a positive and professional attitude.
• Collaborating with other departments to ensure a positive customer experience.

Kenntnisse

Customer service

Communication

Problem solving

Order processing

Record keeping

Team collaboration

Jobbeschreibung

• Answering customer inquiries Responding to questions about products services pricing and company policies
• Resolving customer issues and complaints Addressing customer concerns and finding appropriate solutions
• Providing information about products and services Offering details about product features benefits and availability
• Taking orders and processing payments Handling customer orders and transactions including billing and payment processing
• Managing customer accounts Making necessary changes to customer accounts and providing account information
• Handling returns and exchanges Processing returns and exchanges for products or services
• Escalating issues to appropriate departments Referring customers to supervisors or other specialized teams when necessary
• Maintaining accurate records Documenting customer interactions and transactions
• Providing excellent customer service Maintaining a positive and professional attitude while interacting with customers
• Collaborating with other departments Working with other teams to ensure a positive customer experience

Key Responsibilities

• Answering customer inquiries Responding to questions about products services pricing and company policies
• Resolving customer issues and complaints Addressing customer concerns and finding appropriate solutions
• Providing information about products and services Offering details about product features benefits and availability
• Taking orders and processing payments Handling customer orders and transactions including billing and payment processing
• Managing customer accounts Making necessary changes to customer accounts and providing account information
• Handling returns and exchanges Processing returns and exchanges for products or services
• Escalating issues to appropriate departments Referring customers to supervisors or other specialized teams when necessary
• Maintaining accurate records Documenting customer interactions and transactions
• Providing excellent customer service Maintaining a positive and professional attitude while interacting with customers
• Collaborating with other departments Working with other teams to ensure a positive customer experience

About Company: Myraid is a firm that consists of 3 businesses - Naukri Ninja, Team Infinity, and Home Tutor. Myraid is growing at a great rate and is fulfilling the needs of many people.