Sales Coordinator

Crystal Group; Mumbai; On-site; INR 350,000 - 650,000; Full time

Job summary

Crystal Group, Mumbai, seeks a proactive Sales Coordinator to support the sales team, manage customer requirements, prepare quotations and proposals, and ensure smooth execution of sales orders.

The role requires excellent communication, coordination, and meticulous documentation while coordinating with Operations, Finance, Procurement, and other departments for timely fulfilment. Prior CRM/ERP exposure is advantageous.

Qualifications

• Graduate in any discipline.
• MBA/PGDM in Sales, Marketing, or related field is an advantage.
• Experience in Logistics, Cold Chain, or B2B services is preferred.

Responsibilities

• Coordinate with the Sales Team, customers, and internal departments to ensure smooth order processing and execution.
• Handle customer enquiries, requirements, quotations, proposals, and follow-ups.
• Prepare and maintain sales quotations, commercial documents, proposals, and other relevant documentation.
• Coordinate with Operations, Finance, Procurement, and other departments for timely fulfilment of customer requirements.
• Track sales orders from enquiry to execution and ensure timely closure.
• Maintain accurate records of leads, enquiries, quotations, orders, and customer interactions.
• Follow up with customers regarding quotations, pending requirements, payments, and order confirmations.
• Support the sales team in preparing MIS reports, sales reports, and daily/weekly/monthly updates.
• Update and maintain customer and sales data in CRM/ERP systems.
• Assist the sales team in scheduling meetings, preparing presentations, and coordinating customer interactions.
• Monitor pending quotations and ensure timely follow-ups with prospective and existing customers.
• Coordinate with customers for documentation, service requirements, delivery schedules, and other operational matters.
• Provide regular updates to the Sales Manager regarding order status, customer feedback, and pending actions.
• Ensure proper filing and maintenance of sales-related records and documents.

Skills

Excellent verbal and written comms

Coordination and follow-up

MS Excel

MS Word

PowerPoint

CRM/ERP experience

Multitasking

Analytical and reporting

Pressure handling

Interpersonal skills

Education

Graduate degree

MBA/PGDM advantage

Tools

CRM/ERP systems

Job description

Industry: Logistics / Cold Chain / Supply Chain preferred

Employment Type: Full-Time

About the Role

We are looking for a proactive and organized Sales Coordinator to support the sales team in managing customer requirements, coordinating with internal departments, preparing quotations and proposals, and ensuring smooth execution of sales orders. The ideal candidate should have strong communication, coordination, follow-up, and documentation skills.

Key Responsibilities

• Coordinate with the Sales Team, customers, and internal departments to ensure smooth order processing and execution.
• Handle customer enquiries, requirements, quotations, proposals, and follow-ups.
• Prepare and maintain sales quotations, commercial documents, proposals, and other relevant documentation.
• Coordinate with Operations, Finance, Procurement, and other departments for timely fulfilment of customer requirements.
• Track sales orders from enquiry to execution and ensure timely closure.
• Maintain accurate records of leads, enquiries, quotations, orders, and customer interactions.
• Follow up with customers regarding quotations, pending requirements, payments, and order confirmations.
• Support the sales team in preparing MIS reports, sales reports, and daily/weekly/monthly updates.
• Update and maintain customer and sales data in CRM/ERP systems.
• Assist the sales team in scheduling meetings, preparing presentations, and coordinating customer interactions.
• Monitor pending quotations and ensure timely follow-ups with prospective and existing customers.
• Coordinate with customers for documentation, service requirements, delivery schedules, and other operational matters.
• Provide regular updates to the Sales Manager regarding order status, customer feedback, and pending actions.
• Ensure proper filing and maintenance of sales-related records and documents.

Required Skills

• Excellent verbal and written communication skills.
• Strong coordination and follow-up skills.
• Good knowledge of MS Excel, Word, PowerPoint, and email communication.
• Experience with CRM/ERP systems will be an added advantage.
• Strong organizational and multitasking abilities.
• Good analytical and reporting skills.
• Ability to work under pressure and manage multiple priorities.
• Customer-oriented approach with good interpersonal skills.

Qualification

• Graduate in any discipline.
• MBA/PGDM in Sales, Marketing, Business Administration, or a related field will be an advantage.

Preferred Experience

Experience in Logistics, Cold Chain, Supply Chain, Warehousing, Transportation, FMCG, Pharma, or B2B services will be preferred.

Key Performance Indicators (KPIs)

• Timely follow-up on leads and quotations.
• Order processing and coordination accuracy.
• Customer response and query resolution time.
• Sales MIS and documentation accuracy.
• Timely closure of pending customer requirements.
• Coordination efficiency with internal departments.
• Customer satisfaction and service suppor