Customer Chat Support Executive

SkillLabs; Mohali; On-site; INR 180,000 - 240,000; Full time

Job summary

SkillLabs in Mohali, India invites fresh graduates to join our customer support team. You will handle customer chats, provide accurate information, and resolve issues to ensure a smooth experience. The role emphasizes clear written English, problem-solving, and friendly communication.

Freshers are welcome. You will coordinate with internal teams, follow up on open queries, and maintain high response quality to enhance customer satisfaction.

Qualifications

• Graduates with strong written English, communication and problem-solving skills.
• Freshers and graduates are welcome to apply.
• Candidates comfortable handling multiple chats and queries are preferred.

Responsibilities

• Handle customer chats and provide accurate information.
• Resolve issues to ensure a smooth customer experience.
• Maintain response quality and follow up on open queries.
• Coordinate with internal teams when required.

Skills

Strong written English

Communication skills

Problem-solving

Education

Graduation/Bachelor's degree

Job description

Handle customer queries through chat, provide accurate information, resolve issues and ensure a smooth customer experience. Maintain response quality, follow-up on open queries and coordinate with internal teams when required.

Required Candidate profile

Graduates with strong written English, communication and problem-solving skills. Candidates comfortable handling multiple chats and customer queries are preferred. Freshers can apply.