Customer Care Specialist | International BPO

Talent Acquaintance; Nagpur District; Sur place; INR 180 000 - 240 000; Plein temps

Résumé du poste

Talent Acquaintance in Nagpur is seeking a customer service professional to handle inquiries and resolve issues across multiple channels. You will deliver courteous support in a fast-paced call center setting and work with teammates to meet satisfaction targets.

The role emphasizes strong communication, problem solving, and meticulous record-keeping, requiring adaptability and teamwork to thrive in a dynamic environment.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a dynamic and changing environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.

Responsabilités

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Work effectively in a fast-paced call center environment.
• Collaborate with team members to achieve customer satisfaction goals.
• Utilize problem-solving skills to address complex customer complaints.
• Maintain accurate records of customer interactions and transactions.

Connaissances

Excellent communication

Interpersonal skills

Problem solving

Analytical skills

Team player

Attention to detail

Outils

Computer systems

Description du poste

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Work effectively in a fast-paced call center environment.
• Collaborate with team members to achieve customer satisfaction goals.
• Utilize problem-solving skills to address complex customer complaints.
• Maintain accurate records of customer interactions and transactions.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a dynamic and changing environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.