Customer Care Specialist | International BPO

Talent Acquaintance; Pune District; On-site; INR 180,000 - 240,000; Full time

Job summary

Talent Acquaintance in Pune seeks a customer service professional to handle inquiries and resolve issues across channels in a fast-paced call center environment. The role requires clear communication, empathy, and the ability to stay composed under pressure.

You will maintain accurate records of interactions, collaborate with team members to achieve customer satisfaction goals, and apply problem-solving skills to address complex complaints.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a dynamic, changing environment.
• Strong problem-solving and analytical abilities.
• Proficient with computer systems and software.
• Ability to work independently and in a team.
• Attention to detail and organizational skills.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Work effectively in a fast-paced call center environment.
• Collaborate with team members to achieve customer satisfaction goals.
• Utilize problem-solving skills to address complex customer complaints.
• Maintain accurate records of customer interactions and transactions.

Skills

Communication skills

Interpersonal skills

Problem-solving

Teamwork

Adaptability

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Work effectively in a fast-paced call center environment.
• Collaborate with team members to achieve customer satisfaction goals.
• Utilize problem-solving skills to address complex customer complaints.
• Maintain accurate records of customer interactions and transactions.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a dynamic and changing environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.