Customer Care Specialist | International BPO

Talent Acquaintance; Ernakulam; On-site; INR 200,000 - 260,000; Full time

Job summary

Talent Acquaintance in Kerala is seeking a Customer Support Executive to handle inquiries and resolve issues across multiple channels. You will work in a dynamic call center environment and contribute to higher customer satisfaction.

The role emphasizes clear communication, problem-solving, teamwork, and meticulous record-keeping, with a focus on delivering excellent service and adapting to fast-changing situations.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a dynamic and changing environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Work effectively in a fast-paced call center environment.
• Collaborate with team members to achieve customer satisfaction goals.
• Utilize problem-solving skills to address complex customer complaints.
• Maintain accurate records of customer interactions and transactions.

Skills

Communication

Interpersonal skills

Problem-solving

Analytical skills

Computer proficiency

Teamwork

Attention to detail

Organizational skills

Tools

CRM systems

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Work effectively in a fast-paced call center environment.
• Collaborate with team members to achieve customer satisfaction goals.
• Utilize problem-solving skills to address complex customer complaints.
• Maintain accurate records of customer interactions and transactions.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a dynamic and changing environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.