Customer Care Specialist | International BPO

Talent Acquaintance; Gurugram District; On-site; INR 260,000 - 380,000; Full time

Job summary

Talent Acquaintance in Gurugram invites applications for a Customer Support Executive to handle inquiries and resolve issues across channels in a fast-paced call center. You will work with a team to achieve customer satisfaction, maintain accurate records of interactions and transactions, and apply problem-solving skills to address complex complaints.

Excellent communication, adaptability, and attention to detail are essential, with the ability to work independently or as part of a dynamic team

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a dynamic and changing environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Work effectively in a fast-paced call center environment.
• Collaborate with team members to achieve customer satisfaction goals.
• Utilize problem-solving skills to address complex customer complaints.
• Maintain accurate records of customer interactions and transactions.

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Work effectively in a fast-paced call center environment.
• Collaborate with team members to achieve customer satisfaction goals.
• Utilize problem-solving skills to address complex customer complaints.
• Maintain accurate records of customer interactions and transactions.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a dynamic and changing environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.