Customer Care Specialist | International BPO

Talent Acquaintance; Chennai District; On-site; INR 250,000 - 350,000; Full time

Job summary

Talent Acquaintance in Chennai is seeking a responsive Customer Support Executive to handle inquiries and resolve issues with professionalism. You will engage across multiple channels and maintain accurate records to support high customer satisfaction.

Ideal candidates demonstrate excellent communication, adaptability in a dynamic call center, strong problem-solving abilities, and teamwork, with attention to detail and solid computer proficiency to navigate systems efficiently.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a dynamic and changing environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to work independently.
• Strong attention to detail and organizational skills.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Work effectively in a fast-paced call center environment.
• Collaborate with team members to achieve customer satisfaction goals.
• Utilize problem-solving skills to address complex customer complaints.
• Maintain accurate records of customer interactions and transactions.

Skills

Communication

Interpersonal skills

Adaptability

Problem solving

Analytical skills

Computer proficiency

Teamwork

Attention to detail

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Work effectively in a fast-paced call center environment.
• Collaborate with team members to achieve customer satisfaction goals.
• Utilize problem-solving skills to address complex customer complaints.
• Maintain accurate records of customer interactions and transactions.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a dynamic and changing environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.