Customer Care Specialist | International BPO

Talent Acquaintance; New Delhi; Sur place; INR 240 000 - 360 000; Plein temps

Résumé du poste

Talent Acquaintance is seeking a dedicated customer support representative in Delhi to handle inquiries and resolve issues with professionalism. The role emphasizes delivering exceptional service across multiple channels and maintaining accurate customer records.

The ideal candidate will thrive in a fast-paced call center, work well in a team, and demonstrate strong communication, problem-solving, and organizational abilities. This position is based on-site in Delhi.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a dynamic and changing environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.

Responsabilités

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Work effectively in a fast-paced call center environment.
• Collaborate with team members to achieve customer satisfaction goals.
• Utilize problem-solving skills to address complex customer complaints.
• Maintain accurate records of customer interactions and transactions.

Connaissances

Communication

Interpersonal skills

Adaptability

Problem solving

Analytical skills

Computer literacy

Description du poste

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Work effectively in a fast-paced call center environment.
• Collaborate with team members to achieve customer satisfaction goals.
• Utilize problem-solving skills to address complex customer complaints.
• Maintain accurate records of customer interactions and transactions.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a dynamic and changing environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.