Customer Care Specialist | International BPO

Talent Acquaintance; Greater Noida; On-site; INR 150,000 - 240,000; Full time

Job summary

Talent Acquaintance in Greater Noida (Uttar Pradesh) is seeking a customer service professional to manage inquiries across multiple channels in a busy call center. The role emphasizes strong communication, problem-solving, and teamwork to deliver outstanding service.

You will work with colleagues to achieve customer satisfaction goals, document interactions accurately, and adapt quickly to changing processes while maintaining high service standards.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a dynamic and changing environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Work effectively in a fast-paced call center environment.
• Collaborate with team members to achieve customer satisfaction goals.
• Utilize problem-solving skills to address complex customer complaints.
• Maintain accurate records of customer interactions and transactions.

Skills

Communication

Interpersonal skills

Teamwork

Problem-solving

Attention to detail

Tools

CRM software

Computer systems

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Work effectively in a fast-paced call center environment.
• Collaborate with team members to achieve customer satisfaction goals.
• Utilize problem-solving skills to address complex customer complaints.
• Maintain accurate records of customer interactions and transactions.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a dynamic and changing environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.