Customer Care Specialist | International BPO

Talent Acquaintance; Kolkata District; Sur place; INR 250 000 - 420 000; Plein temps

Résumé du poste

Talent Acquaintance is seeking a customer support professional to handle inquiries and resolve issues with a focus on delivering exceptional service across multiple channels.

The role requires strong communication, problem-solving, and teamwork to thrive in a fast-paced call center environment and to maintain accurate records of interactions.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a dynamic and changing environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.

Responsabilités

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Work effectively in a fast-paced call center environment.
• Collaborate with team members to achieve customer satisfaction goals.
• Utilize problem-solving skills to address complex customer complaints.
• Maintain accurate records of customer interactions and transactions.

Connaissances

Excellent communication

Interpersonal skills

Problem-solving

Analytical skills

Attention to detail

Organizational skills

Outils

Computer systems

Software applications

Description du poste

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Work effectively in a fast-paced call center environment.
• Collaborate with team members to achieve customer satisfaction goals.
• Utilize problem-solving skills to address complex customer complaints.
• Maintain accurate records of customer interactions and transactions.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a dynamic and changing environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.