Customer Care Specialist

The Maverick Group Co; Bengaluru; Hybrid; INR 300,000 - 540,000; Full time

Job summary

The Maverick Group Co in Bengaluru, India is seeking a proactive Customer Service Manager to oversee day-to-day operations and act as the main point of contact for clients.

Ideal candidates will handle inquiries, resolve complaints, manage customer data using CRM tools, and contribute to process improvements for a smoother customer experience.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to handle inquiries and resolve complaints.
• Experience with CRM systems and data management.
• Strong organizational abilities.

Responsibilities

• Manages day-to-day customer service operations, handles direct inquiries and complaints, and bridges the gap between customers and internal company departments

Skills

Communication

Technical Proficiency

Problem solving and Empathy

Organization

Tools

CRM tools

Job description

Role & responsibilities

Manages day-to-day customer service operations, handles direct inquiries and complaints, and bridges the gap between customers and internal company departments

Preferred candidate profile

• Customer Support & Communication: Answer phone calls, emails, live chats, and face-to-face inquiries, acting as the primary point of contact for clients.
• Complaint & Issue Resolution: Investigate and resolve customer complaints regarding billing, product quality, policies, or service delays
• Data and Record Management: Maintain customer databases, update master account data, and track customer feedback or interaction logs using CRM tools.
• Process Improvement: Analyze customer satisfaction metrics and help refine workflows to deliver a smoother customer experience

Key Skills

• Communication:
• Technical Proficiency
• Problem solving and Empathy
• Organization