Customer Care Officer (CCO)

TVS Electronics; Chennai District; On-site; INR 260,000 - 380,000; Full time

Job summary

TVS Electronics in Chennai is seeking a customer support executive to handle queries, calls, and emails from customers. The role includes coordinating with internal teams to ensure timely resolution and maintaining detailed service records.

The ideal candidate will have 0-2 years of experience in customer support or front office roles, and strong communication skills. Freshers are welcome. The position is office-based at Nungambakkam-Chennai.

Qualifications

• Freshers with good communication skills can apply.
• 0-2 years of experience in Customer Support, Customer Service, or Front Office roles.
• Basic knowledge of MS Office (Excel, Word, Outlook).
• Good verbal and written communication skills.

Responsibilities

• Act as the first point of contact for customers and address their queries professionally.
• Handle customer calls, emails, and service requests on a daily basis.
• Coordinate with internal teams to ensure timely resolution of customer issues.
• Maintain customer records and update service details in the system.
• Follow up with customers regarding service status and feedback.
• Escalate unresolved issues to the concerned departments when required.
• Ensure high levels of customer satisfaction through prompt support.
• Prepare and maintain reports related to customer interactions and service requests.
• Support administrative and operational activities as assigned.
• Build and maintain positive relationships with customers.

Skills

Communication skills

MS Office

Customer handling

Education

Any Graduate / PUC / Diploma

Job description

Role & responsibilities

• Act as the first point of contact for customers and address their queries professionally.
• Handle customer calls, emails, and service requests on a daily basis.
• Coordinate with internal teams to ensure timely resolution of customer issues.
• Maintain customer records and update service details in the system.
• Follow up with customers regarding service status and feedback.
• Escalate unresolved issues to the concerned departments when required.
• Ensure high levels of customer satisfaction through prompt support.
• Prepare and maintain reports related to customer interactions and service requests.
• Support administrative and operational activities as assigned.
• Build and maintain positive relationships with customers.

Preferred candidate profile

• Any Graduate / PUC / Diploma.
• 0-2 years of experience in Customer Support, Customer Service, or Front Office roles.
• Freshers with good communication skills can also apply.
• Basic knowledge of MS Office (Excel, Word, Outlook).
• Good verbal and written communication skills.
• Strong coordination and customer-handling abilities.
• Willing to work from the office location in Nungambakkam-Chennai