Customer Care Associate

siscojobs; Chennai District; On-site; INR 200,000 - 320,000; Full time

Job summary

siscojobs in Chennai invites applications for a Customer Care Associate (CCA). The role focuses on managing customer interactions, coordinating with sales and dealer teams, and ensuring a smooth customer service experience.

Freshers and 0–2 years of experience are welcome. Minimum 50% in SSLC/PUC and Graduation/Post-Graduation; candidates from Chennai/Perambur preferred. Strong communication and CRM familiarity are valued.

Qualifications

• Strong verbal and written communication skills.
• Customer handling and relationship management.
• Problem-solving skills.
• Basic computer knowledge.
• Team coordination abilities.

Responsibilities

• Handle customer queries and provide accurate product information.
• Coordinate with dealers and sales teams for smooth operations.
• Maintain customer records and follow-up activities.
• Support customer engagement and relationship management.
• Resolve customer concerns within timelines.
• Prepare daily activity and service reports.
• Assist in achieving customer satisfaction and business goals.

Skills

Communication

Customer handling

Problem solving

Computer basics

Team coordination

Education

SSLC/PUC/Graduation

Tools

CRM tools

Job description

Role Summary

We are hiring energetic and customer-focused candidates for the role of Customer Care Associate (CCA). The candidate will be responsible for managing customer interactions, coordinating with sales and dealer teams, and ensuring a smooth customer service experience.

Key Responsibilities

• Handle customer queries and provide accurate product information
• Coordinate with dealers and sales teams for smooth operations
• Maintain customer records and follow‑up activities
• Support customer engagement and relationship management
• Resolve customer concerns within timelines
• Prepare daily activity and service reports
• Assist in achieving customer satisfaction and business goals

Required Skills

• Strong verbal and written communication skills
• Customer handling and relationship management
• Problem‑solving skills
• Basic computer knowledge
• Team coordination abilities

Preferred Skills

• Experience in customer support or sales coordination
• Knowledge of CRM tools
• Candidates from Chennai / Perambur preferred

Experience Requirements

Freshers and experienced candidates can apply. 0-2 years experience preferred.

Education

Minimum 50% in SSLC, PUC & Graduation/Post-Graduation. No active backlogs.

Contact Person

Anwar Sadat – 9786888866