Customer Care Manager

Mahindra and Mahindra Limited [Automotive and Farm Equipment Business]; Chennai; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Mahindra and Mahindra Limited in Chennai seeks a mechanical engineer with 5+ years of experience to oversee service operations, analyze field complaints, and rectify defects in vehicles. You will enforce service processes with channel partners and develop secondary channels while guiding partners on parts and manpower optimization.

Responsibilities include managing spare parts inventory, providing MIS for service, and coordinating monthly visits to ASC and customers to ensure workshop

Qualifications

• BE Mechanical degree required

Responsibilities

• Analyse the technical complaints of the vehicle in the field.
• Rectify defects in vehicles / overhaul aggregates.
• Maintain and handle internet based warranty.
• Ensure implementation of service processes at channel partners.
• Development of secondary channel.
• Feedback on companys as well as competitors products.
• Training of service managers.
• Work out special service support for strategic customers with channel partners.
• Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target.
• Secondary network for spare parts sales.
• Guide channel partners for manpower/facilities/equipment optimisation.
• Ensure profitability of workshops of channel partners.
• MIS on service.
• Spare parts inventory management.
• Managing service guarantee at the dealership.
• Monthly visit to ASC and monitor his performance along with ASC coordinator.
• Service camps on monthly basisc.
• Monthly visits to customer and update M Response data

Education

Bachelor of Engineering - Mechanical

Job description

Job Description:

Responsibilities & Key Deliverables

Analyse the technical complaints of the vehicle in the field.Rectify defects in vehicles / overhaul aggregates.Maintain and handle internet based warranty.Ensure implementation of service processes at channel partners.Development of secondary channel.Feed back on companys as well as competitors products.Training of service managers.Work out special service support for strategic customers with channel partners.Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target.Secondary network for spare parts sales.Guide channel partners for manpower/facilities/equipment optimisation.Ensure profitability of workshops of channel partners.MIS on service.Spare parts inventory management.Manging service gaurantee at the dealership.Monthly visit to ASC and monitor his performance along with ASC coordinator.Service camps on monthly basisc.Monthly visits to customer and update M Response data

Education Qualification

Bachelor of Engineering - Mechanical

General Experience

5 years and above