Service Business Manager

Mahindra And Mahindra Ltd.; Chennai; Sur place; INR 700 000 - 1 100 000; Plein temps

Résumé du poste

Mahindra And Mahindra Ltd. seeks an experienced Service Engineer to analyse technical complaints of vehicles, rectify defects, and oversee internet-based warranty. You will ensure implementation of service processes at channel partners and manage spare parts inventory to meet targets.

Requirements include a Bachelor of Engineering in Mechanical and 5+ years of automotive experience. You will train service managers, provide MIS on service, supervise monthly ASC visits, and help drive

Qualifications

• Bachelor of Engineering in Mechanical.
• 5 years and above experience in automotive engineering.
• Strong understanding of service processes and channel partner liaison.

Responsabilités

• Analyse technical complaints of vehicles and rectify defects.
• Maintain and handle internet based warranty.
• Ensure implementation of service processes at channel partners.
• Development of secondary channel and training of service managers.
• MIS on service and spare parts inventory management.
• Monthly ASC visits and performance monitoring with ASC coordinator.
• Drive profitability of workshops at channel partners.

Formation

Bachelor of Engineering in Mechanical

Description du poste

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Analyse the technical complaints of the vehicle in the field.Rectify defects in vehicles / overhaul aggregates.Maintain and handle internet based warranty.Ensure implementation of service processes at channel partners.Development of secondary channel.Feed back on companys as well as competitors products.Training of service managers.Work out special service support for strategic customers with channel partners.Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target.Secondary network for spare parts sales.Guide channel partners for manpower/facilities/equipment optimisation.Ensure profitability of workshops of channel partners.MIS on service.Spare parts inventory management.Manging service gaurantee at the dealership.Monthly visit to ASC and monitor his performance along with ASC coordinator.Service camps on monthly basisc.Monthly visits to customer and update M Response data

Education Qualification

Bachelor of Engineering in Mechanical

General Experience

5 years and above

Job Segment: Engineer, Automotive, Engineering