It Customer Support Executive

Trigent Software; Mumbai; On-site; INR 400,000 - 640,000; Full time

Job summary

Trigent Software in Mumbai is seeking a IT Support Engineer to install and configure applications and operating systems, log issues, and update the knowledge base. You will ensure issues are tracked and resolved per SLA.

The role requires strong communication, willingness to work shifts, and the ability to learn emerging technologies; Azure/AWS certifications will be an added advantage.

Qualifications

• Solid technical skills and up-to-date knowledge.
• Excellent written and verbal communication.
• Tech-savvy and quick to learn new tech.
• Willing to work in shifts and under pressure.
• Strong analytical abilities.

Responsibilities

• Install and configure various applications.
• Install and configure OS with WDS, Ghost, and bootable media.
• Log issues accurately and track them.
• Document technical issues in the knowledge base.
• Learn and work with new technologies; Azure/AWS certs add value.
• Monitor and close user issues per SLA.

Skills

App installation

OS configuration

Issue logging

Knowledge base

Azure/AWS certs

SLA adherence

Job description

**Hiring for MNC**

Technical Experience:

• 1-Installation & configuration of various applications.
• 2-Installation & configuration of Operating system with various methods like WDS, GHOST, Bootable PD etc.
• 3-Engineer ensure proper logging of all issues.
• 4-Document technical issues in the knowledge database.
• 5-Should possess ability to learn & work on changing & emerging technologies. Certification in new technologies like Azure, AWS will be added advantage.
• 6-Keep track of users system issues until resolved by adhering to the SLA.

Professional Attributes:

• 1 - Good technical skills & should possess with current technology.
• 2 - Good communication skills both written & verbal.
• 3 - Should be a Tech-Savviness.
• 4 - Flexible to work in all shift & under pressure situations.
• 5 - Good analytical skill.