Customer Care Executive | International BPO

Talent Acquaintance; New Delhi; Vor Ort; INR 300.000 - 420.000; Vollzeit

Zusammenfassung

Talent Acquaintance in Delhi is seeking a customer-focused chat support associate to deliver exceptional service, resolve inquiries, and maintain accurate CRM records.

You will collaborate with internal teams, continually update product knowledge, and thrive in a fast-paced, team-oriented environment.

Strong written and verbal communication and attention to detail are essential for success in this role.

Qualifikationen

• Proven experience in a customer-facing role, preferably chat or non-voice BPO.
• Excellent written and verbal communication, ability to articulate complex ideas.
• Strong problem-solving and creative thinking.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail and quality.

Aufgaben

• Provide exceptional customer service through chat and resolve inquiries professionally.
• Utilize strong problem-solving to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Kenntnisse

Customer service

Problem solving

Communication

Teamwork

CRM proficiency

Tools

CRM software

Jobbeschreibung

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.