Customer Care Executive | International BPO

Talent Acquaintance; Ernakulam; On-site; INR 250,000 - 400,000; Full time

Job summary

Talent Acquaintance invites applications for a chat support role focused on delivering excellent customer service. You will handle inquiries, resolve issues, and help enhance the overall customer experience.

The role requires strong communication, problem-solving skills, and the ability to work well in a team within a fast-paced environment.

Qualifications

• Experience in customer-facing roles, especially chat or non-voice support.
• Excellent written and verbal communication; ability to explain complex ideas clearly.
• Strong problem-solving, critical thinking and creativity.
• Ability to handle fast-paced environment and multitask.

Responsibilities

• Provide exceptional chat-based customer service and resolve inquiries professionally.
• Address complex customer issues using strong problem-solving skills.
• Collaborate with internal teams to resolve issues and improve customer experience.
• Maintain accurate records of interactions using CRM software.
• Keep product knowledge up-to-date to provide accurate information.
• Work effectively in a team to meet customer satisfaction goals.

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.