Customer Service Executive

Credence Global Solutions; Pune District; On-site; INR 300,000 - 450,000; Full time

Benefits offered by this job

Free Medical Insurance

Free Home Pickup & Drop (AC cabs)

Incentive Plan

Competitive salaries above 3 Lakh

Job summary

Credence Global Solutions is seeking a motivated candidate to manage US-based customer accounts and delinquency resolution. You will handle inquiries, negotiate payment plans, and maintain detailed records while complying with company policies.

The role requires working US shifts, including night hours, with a focus on professional communication, empathy, and problem solving to maintain strong customer relationships.

Qualifications

• Experience in customer service or collection processes preferred.
• Ability to handle sensitive financial information with discretion.
• Willingness to work night shifts and US time zones.

Responsibilities

• Manage customer accounts and resolve delinquencies with professionalism.
• Negotiate payment arrangements and maintain compliant records.
• Handle inbound/outbound calls and document interactions accurately.
• Ensure timely follow-ups and escalate issues per policy.

Skills

Customer service

Negotiation

Problem solving

Communication

Empathy

Tools

CRM systems

Job description

We are seeking a motivated and customer-focused individual to join our team. As part of our team, you will be responsible for managing customer accounts with professionalism, ensuring timely resolution of delinquencies while maintaining strong customer relationships. The ideal candidate will have a strong ability to handle difficult situations, demonstrate problem-solving skills, and adhere to company policies and compliance regulations.

Job Roles & Responsibilities

• Assist US healthcare and telecom consumers with service queries or overdue payments, depending on the process.
• For collections, understand payment concerns and negotiate suitable arrangements.
• Handle conversations professionally, with respect and empathy.
• Maintain accurate records, complete timely follow-ups, and elevate concerns in line with process and compliance requirements.
• Handle inbound and outbound calls as required

Profile Requirements

• This job requires you to work in US shifts, your shift will vary depending on your selection for a specific process.
• Please note - All process is International Voice process and requires you to be flexible with night shifts

Depending on your selection you would be aligned to any of the below process.

Process A (US Debt Collections & Customer Service) - Between 5:30 pm & 10:30 am

Incentive Opportunity - Unlimited Incentive Plan with transparent KRA's

Weekly Off - Sunday fixed Off & Alternate Saturday Working

Process B (US Debt Soft Collections & Customer Service) - 24/7 (Round the clock)

Incentive Opportunity - Lucrative Incentive Plan with transparent KRA's

Weekly Off - Rotational Weekly Off - 8-week Off

Process C (Customer Service) - 24/7 (Round the clock)

Incentive Opportunity - Lucrative Incentive Plan with transparent KRA's

Weekly Off - Rotational Weekly Off - 6-weeks / Month

Highlights

• Best in Market Salaries from 3 Lakhs plus
• Enhance your Analytical/Decision Making & Negotiation skills
• Cross functional growth opportunities within 6 months, for experienced candidates
• Free Medical/Life insurance
• Employee Centric & Compliant Policies
• Free Home Pick & Drop Transportation [AC Cabs]