Customer Care Executive (CCE)

Truely Marry; Kanpur; On-site; INR 167,000 - 279,000; Full time

Benefits offered by this job

Competitive salary

Incentives

Training and development

Job summary

Truely Marry in Kanpur is seeking a Customer Care Executive (CCE) with 0–1 year of experience. You will be the first point of contact for clients, handling inquiries, resolving concerns, and ensuring high customer satisfaction.

The role requires clear English and Hindi communication, a customer-first attitude, and the ability to work under pressure. Freshers and females are encouraged to apply; training and incentives are provided.

Qualifications

• Graduate in any stream (bachelor’s degree mandatory).
• Strong verbal communication skills in English and Hindi.
• Good listening skills with a customer-first approach.
• Ability to handle pressure and resolve conflicts calmly.
• Basic knowledge of computers, MS Office, and CRM tools.
• Strong problem-solving and decision-making abilities.
• Positive attitude with excellent interpersonal skills.
• Ability to work both independently and as part of a team.
• Prior experience in telecalling or customer service is preferred (freshers/females can apply).
• Willingness to learn, adapt, and grow within the organization.

Responsibilities

• Handle inbound and outbound calls with professionalism and courtesy.
• Provide detailed information about company services and offerings.
• Address customer queries, complaints, and concerns efficiently.
• Maintain accurate records of customer interactions and transactions.
• Follow up with customers to ensure issue resolution and satisfaction.
• Escalate complex issues to senior management when required.
• Achieve daily/weekly call targets and performance metrics.
• Build and maintain positive relationships with clients.
• Assist in customer feedback collection for service improvement.
• Ensure every customer interaction reflects the company’s values and standard.

Skills

Verbal communication

Customer focus

Conflict resolution

Teamwork

Education

Bachelor's degree

Tools

CRM tools

MS Office

Job description

Position

Customer Care Executive (CCE)

arrow_back Back

Experiance

0-1 Year

Location

kanpur

Responsibility

We are looking for a customer care executive to join our team. The ideal candidate should be confident, polite, and customer-oriented, with strong communication skills. You will be the first point of contact for our clients, handling inquiries, resolving concerns, and ensuring excellent customer satisfaction.

Key Responsibilities

• Handle inbound and outbound calls with professionalism and courtesy.
• Provide detailed information about company services and offerings.
• Address customer queries, complaints, and concerns efficiently.
• Maintain accurate records of customer interactions and transactions.
• Follow up with customers to ensure issue resolution and satisfaction.
• Escalate complex issues to senior management when required.
• Achieve daily/weekly call targets and performance metrics.
• Build and maintain positive relationships with clients.
• Assist in customer feedback collection for service improvement.
• Ensure every customer interaction reflects the company’s values and standard.

Specifications

Job Specifications (Requirements)

• Graduate in any stream (bachelor’s degree mandatory).
• Strong verbal communication skills in English and Hindi.
• Good listening skills with a customer-first approach.
• Ability to handle pressure and resolve conflicts calmly.
• Basic knowledge of computers, MS Office, and CRM tools.
• Strong problem-solving and decision-making abilities.
• Positive attitude with excellent interpersonal skills.
• Ability to work both independently and as part of a team.
• Prior experience in telecalling or customer service is preferred (freshers/females can apply).
• Willingness to learn, adapt, and grow within the organization.

What We Offer

• Competitive salary with performance-based incentives.
• Training and development programs.
• Growth-oriented work environment.