Teleperformance Hiring For Work From Home Jobs

Alexahire; Delhi; Hybrid; INR 223,000 - 268,000; Full time

Benefits offered by this job

Work-Life Balance

Health Insurance

Training & Development

Career Growth

Hybrid Work Model

Job summary

Teleperformance is seeking a Customer Care Supervisor in Delhi-NCR for a hybrid work setup, handling global customer inquiries. The role involves guiding a support team, resolving issues, and maintaining service quality. Training will be provided; a bachelor's or graduate degree is required, with strong communication skills in English.

The position offers a monthly salary in the ₹20,000–₹24,000 range, with incentives based on performance and a comprehensive benefits package.

Qualifications

• Strong communication in English, written and spoken.
• Education: graduate degree required, diverse backgrounds accepted.
• Ability to manage customer interactions professionally.

Responsibilities

• Handle inbound/outbound calls with customers worldwide.
• Resolve customer queries with timely, accurate responses.
• Coordinate with team to ensure consistent service delivery.

Skills

Communication skills

English proficiency

Listening skills

Education

Graduate degree

Tools

Basic computer skills

CRM software

Job description

TeleperformanceHiring For Work From Home Jobs

Customer Care Supervisor | ₹20K–₹24K a month The Customer Care Supervisor position at Teleperformis is a wonderful opportunity for people looking to start oronger their careers inside the customer support industry.

Role: Customer Care Supervisor

Company: Teleperformance

About Company

Teleperformance, an international leader in outsourced omnichannel consumer enjoy management, is actively hiring for the role of Customer Care Supervisor in Delhi-NCR, particularly for a Hybrid International Voice Process. This function is tailored for fast joiners with sturdy communique and listening abilties, which is critical for handling client interactions correctly. The position gives an aggressive revenue bundle, a sized education, and the opportunity in a dynamic environment that fosters expert growth.

Job Description

As a Customer Care Supervisor at Teleperformance, you will be responsible for dealing with and resolving consumer queries and troubles via a worldwide voice technique. This hybrid feature requires applipaintpaintings each from the office and home, depending on their normal performance within the direction of the training length.

Customer Interaction: Handle inbound and outbound calls from global customers, addressing their queries, issues, and court docket cases in an expert and courteous manner.

Problem Resolution: Powell-timed timed and powerful answers to consumer issues, making sure an excessive stage of patron delight.

Team Coordination: Collaborate with group participants and supervisors to ensure regular carrier transport and adherence to business enterprise protocols.

Performance Monitoring: Track and report omen’s women’s overall performance metrics, which include call handling time, selection expenses, and consumer pride ratings.

Training Participation: Attend a 5-6 week education software program on the Gurgaon workplace, designed to equip you with the essential capabilities and understanding toinxcel to your position.

Job Requirements

• Education: A graduate diploma is required. Candidates with numerous academic backgrounds are encouraged to it use.
• Experience: While enjoyment enjoys a similar feature is excessively satisfactory, it isn’t always mandatory. Teleperformance welcomes applicants with 0 to 31 years of enjoy.
• Communication Skills: Proficiency in English, each spoken and written, is crucial. Candidates should personal strong communique and listening abilties to efficiently manipulate customer interactions.
• Technical Skills: Basic pc competencies are required, including clues and familiarity with commonplace software program package gadgets gadget. Additionally, applicants ought to have a strong Wi‑Fi connection at home and postressed-outed earphones for maximum satisfying audio exceptional at some point of remote paintings.
• Work Environment: Candidates have to be orgapaintpaintings night shifts, due to the fact the characteristic includes whole night operations. Flexibility in work hours and flexibility to rotational shifts are essential.

Compensation and Benefits

The earnings for the Customer Care Supervisor function at Teleperformance degrees are between ₹20,000 to ₹24,000 in step with month, depending on the candidate’s abilities, enjoyment, and performance within the direction of the interview. In addition to the bottom income, employees have the potential to earn average overall performance‑primarily based incentives, further enhancing not‑unusual profits.

Teleperformance moreover offers an entire blessings package deal designed to gwell‑beingely‑being and professional development of its personnel. Below are the pinnacle 5 blessings provided:

• Work-Life Balance: The hybrid work model at Teleperformance permits personnel to experience stability among workplace work and a long way flung paintings, relying on their overall performance during the training length. This flexibility permits personnel to manipulate their personal and expert lives efficaciously, reducing stress and improving hobby delight.
• Health and Wellness Initiatives: Teleperformance places a sturdy emphasis on the health and well‑being of its personnel. The agency offers health insurance coverage, well‑being applications, and access to mental fitness assets, making sure that emploproperly supportedsupported in preserving their physical and mental well‑being.
• Teleperformance is devoted to the continuous improvement of its employees’ five‑week6‑week education utility support Gurgaon workplace is in reality the start. The employer offers ongoing education and improvement possibilities, ensuring that employees have the abilties and information needed to reach their roles and strengthen their careers.
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