Customer Service Executive (International Freight Forwarding )- Gurgaon

Capital Placement; Gurugram District; On-site; INR 300,000 - 520,000; Full time

Job summary

Capital Placement is seeking a Customer Service Executive for Gurgaon to handle queries, coordinate with operations, and provide timely shipment updates. The role requires 3–9 years of experience in ITES/BPO/KPO/LPO or customer service, with exposure to international freight forwarding.

The candidate will maintain client communication, prepare reports, and strive for high customer satisfaction in a dynamic logistics environment in Gurgaon.

Qualifications

• Prepare and maintain customer-related reports and records.
• Ensure high levels of customer satisfaction.
• Coordinate with shipping lines, agents and internal teams.

Responsibilities

• Handle customer queries and provide timely resolutions.
• Coordinate with customers, operations, and internal teams.
• Provide shipment updates and maintain regular communication with clients.

Skills

Customer Care Executive

Customer Service Executive

Customer Support Executive

International Freight

Freight Forwarding

Job description

Job openings for Customer Service Executive in Gurgaon

Customer Service Executive (International Freight Forwarding )- Gurgaon

Job description
Handle customer queries and provide timely resolutions.
Coordinate with customers, operations, and internal teams.
Provide shipment updates and maintain regular communication with clients.
Required Candidate profile
Prepare and maintain customer-related reports and records.
Ensure high levels of customer satisfaction.
Coordinate with shipping lines, agents,

Experience 3 - 9 Years

Industry ITES / BPO / KPO / LPO / Customer Service

Qualification

Key Skills Customer Care Executive Customer Service Executive Customer Support Executive International Freight Freight Forwarding