Customer Care Executive

Tech Mahindra; Mumbai Suburban; On-site; INR 264,000 - 296,000; Full time

Job summary

Tech Mahindra in Chandivali is hiring for a Customer Service Voice Process – Inbound. The role focuses on handling incoming calls, resolving queries with empathy, and delivering a high-quality customer experience.

Joining is immediate. Freshers and experienced candidates are welcome; shifts run 8:00 AM–8:00 PM for females and 8:00 AM–11:00 PM for males, with a 10-hour shift including a break.

There are no sales targets, and the focus is on customer satisfaction and process adherence.

Qualifications

• Freshers and experienced candidates are welcome.
• HSC or Graduate candidates only.

Responsibilities

• Handle inbound customer calls professionally and efficiently.
• Understand customer concerns and provide accurate solutions.
• Maintain a positive and empathetic attitude toward customers at all times.
• Document call information and maintain call logs as per process guidelines.
• Escalate unresolved queries to the appropriate department when necessary.
• Meet process quality standards and service-level metrics.

Skills

Customer service

Communication skills

Empathy

Call handling

Education

HSC/12th

Graduate

Job description

Tech Mahindra is hiring for Chandivali location for Customer Service Voice Process- CIBIL related process

Job Description

Customer Service Voice Process (Inbound)

Joining: Immediate Joiners Preferred

About the Role

We are hiring enthusiastic and customer-focused individuals for our Customer Service Voice Process – Inbound. The role involves handling incoming calls and resolving customer queries effectively. There are no sales targets—the focus is entirely on delivering excellent customer experience.

Key Responsibilities

• Handle inbound customer calls professionally and efficiently.
• Understand customer concerns and provide accurate solutions.
• Maintain a positive and empathetic attitude toward customers at all times.
• Document call information and maintain call logs as per process guidelines.
• Escalate unresolved queries to the appropriate department when necessary.
• Meet process quality standards and service-level metrics.

Shift Details

Shift Window: Between 8:00 AM to 8:00 PM For Female

8:00 AM to 11:00 PM For Male

Shift Duration: Any 10-hour shift (including 1-hour break)

Eligibility Criteria

HSC & Graduates both can apply

Experience Freshers and experienced candidates are welcome.

Salary

Freshers: CTC- 2,64,400/- & 16662/- (in-hand)

1+ year experience: CTC 2,96,128/- & 19,000/- (in-hand)