Customer Care Executive

Nextstep Consultancy Services; Kolkata District; On-site; INR 112,000 - 134,000; Full time

Benefits offered by this job

Incentives based on performance

Friendly work environment

Job summary

Nextstep Consultancy Services in Kolkata invites applications for a Customer Care Executive to handle customer queries, provide support, and ensure a positive experience. This full-time role focuses on clear communication, efficient problem-solving, and building customer trust.

The ideal candidate will be fluent in Hindi and English (Bengali a plus), possess basic computer skills, and be ready to start as a fresher. Freshers can apply; incentives and a friendly work environment are offered.

Qualifications

• 12th pass or graduate required.
• Good communication in Hindi and English; Bengali is a plus.
• Basic computer knowledge expected.

Responsibilities

• Handle inbound and outbound customer calls.
• Resolve customer queries and complaints efficiently.
• Provide accurate information about products/services.
• Maintain records of customer interactions.
• Ensure customer satisfaction and follow-ups.

Skills

Communication skills

Basic computer knowledge

Education

12th pass / Graduate

Job description

Job Title : Customer Care Executive

Location : Kolkata, West Bengal, India

Employment Type : Full-time

Job Summary We are looking for a Customer Care Executive to handle customer queries, provide support, and ensure a positive customer experience.

Key Responsibilities

• Handle inbound and outbound customer calls
• Resolve customer queries and complaints efficiently
• Provide accurate information about products/services
• Maintain records of customer interactions
• Ensure customer satisfaction and follow-ups

Requirements

• Minimum qualification: 12th pass / Graduate
• Good communication skills (Hindi/English; Bengali is a plus)
• Basic computer knowledge
• Freshers can apply

Salary & Benefits

• Salary: As per Kolkata market standards
• Incentives based on performance
• Friendly work environment

Job Types : Full-time, Permanent

Pay: ₹10,** - ₹12,** per month

Work Location: In person