Customer Care Executive

Tianjin Tianshi India; Kolkata District, Chennai District; On-site; INR 250,000 - 350,000; Full time

Job summary

Tiens India is seeking a Calculation and Customer Care Executive for Chennai and Kolkata. This full-time, on-site role involves handling customer inquiries, resolving issues, and supporting sales-related queries while maintaining data records and client communications.

The ideal candidate has 2+ years of experience, strong communication skills, and proficiency in MS Office. This position offers on-site work in two major cities with emphasis on customer satisfaction.

Qualifications

• Customer support, service and satisfaction skills.
• Strong verbal and written communication skills.
• Graduate with 2+ years of experience.
• Proficiency in MS Office and database handling.

Responsibilities

• Handle distributors' and customers' complaints; assist inquiries; educate on product usage.
• Collect and update distributors' basic information; maintain joiners' documents; verify reports and respond in Hindi or English.
• Develop a high-performing branch customer care service through education and mentoring.
• Oversee a team managing Customer Care, logistics, applications, and consolidation of complaints and quality reports.
• Promote monthly promotion policies; update market results to achieve more.
• Dispatch distributors' IDs and badges; maintain the dispatch report.
• Ensure rank achievers receive badges and collect photos for digital use.
• Follow up with branches for bonus returns; bi-monthly updates; resolve distributor queries.
• Upload KYC documents in database; data entry, verification, and checking old records for violations.

Skills

Customer support

Customer service

Customer satisfaction

Strong communication

Education

Any Graduate

Tools

MS Office

Job description

Tiens India is welcoming highly motivated and experienced candidates for the position of Calculation and Customer Care Executive to join our team in Chennai and Kolkata.

Role Description

This is a full-time, on-site role for a Calculation and Customer Care Executive in Chennai and Kolkata. The role involves providing customer support, addressing customer inquiries, resolving issues, and ensuring customer satisfaction. Additional responsibilities include calculating and managing data as required, assisting in sales-related queries, and maintaining effective communication with clients to foster positive relationships.

Responsibilities

1. Handle distributors' and customers' complaint requests, assist customers with their enquiries, and guide internal and external customers; educate them on product usage, solutions, and optimization.
2. Collect and update distributors' basic information, and maintain the records of every joiner's and new joiners' documents; verify and raise error reports and calls to be attended in Hindi or English.
3. Develop a high-performing branch customer care service through education, mentoring, and providing continual evaluation.
4. Oversee a team that manages Customer Care, logistics, management applications, and consolidation of complaints and quality reports.
5. Promote monthly promotion policies in the market, and update the results in the market periodically to get more achievers.
6. Dispatch distributors' IDs and badges to branches on request & maintain the dispatch report of ID and badge count.
7. Make sure all new rank achievers receive badges as per their rank and collect the rank achievers' photos for digital purpose.
8. Follow up with Branches for Bonus returns & make sure that all pending details are collected and updated; bi-monthly update the return bonus, solve other queries of distributors, and report monthly.
9. To upload KYC documents (Identity Proof, Tax Proof, Bank Proof) in the database, and database Entry, verification of the documents, and checking the database (in old records) for possible violations.

Preferred candidate profile

• Customer Support, Customer Service, and Customer Satisfaction skills
• Strong Communication skills, both verbal and written
• Any Graduate with 2+ Years of experience
• Proficiency in MS Office, Customer support, handling and resolving customer queries, and maintaining databases