Customer Care Executive

IMR Soft India; Chennai District; On-site; INR 180,000 - 240,000; Full time

Job summary

Digitide Solutions in Chennai is seeking a CCE to represent the company and deliver a customer-centric experience. You will manage a high volume of inquiries via phone, email, and chat, ensuring timely and accurate responses.

The role requires clear communication, problem-solving skills, and adherence to data privacy policies in a fast-paced BFSI-related environment. Immediate joiners preferred.

Qualifications

• A high school diploma or equivalent is required, with a preference for a college degree.
• Minimum 0-2 years of experience in a customer service role, preferably in BFSI.
• Excellent communication skills, both verbal and written, with the ability to communicate effectively.
• Strong problem-solving and analytical skills with the ability to provide creative solutions.
• Proficiency in using CRM systems and other relevant software tools.
• Fluency in English is mandatory; additional languages are an advantage.

Responsibilities

• Act as the primary point of contact for customers, handling inquiries, complaints, and providing information via phone, email, and chat.
• Maintain a high level of customer satisfaction by promptly addressing and resolving customer issues.
• Provide accurate and up-to-date product/service information to customers, ensuring they are well-informed.
• Efficiently manage and prioritize a high volume of customer interactions to ensure timely responses.
• Collaborate with cross-functional teams to elevate and resolve complex customer issues.
• Maintain a thorough understanding of company policies and procedures to provide accurate guidance to customers.
• Actively listen to customer feedback and suggestions, and communicate them to the relevant teams for improvement.
• Ensure data privacy and security by adhering to company policies and guidelines when handling customer information.
• Continuously improve customer service processes and suggest innovative solutions to enhance the overall customer experience.

Skills

Customer Support

Communication

CRM

Problem Solving

Multitasking

Education

High School Diploma or Equivalent

Graduate

Tools

CRM systems

Job description

Location:

Chennai 6th Floor, Velachery-Tambaram Main Road

Total Requirements:

1. Kannada-20
2. Malayalam-30

Qualification: 10th/12th/Graduate

Shift timings: Rotational shifts & week off

Joining: Immediate joiners

Description

As a CCE, you will be the voice of our company, representing Digitide Solutions with professionalism and a customer-centric approach. Your role is crucial in maintaining positive customer relationships and driving business growth. You will be responsible for handling a high volume of customer interactions, providing accurate and timely responses, and ensuring a seamless customer experience.

Responsibilities

• Act as the primary point of contact for customers, handling inquiries, complaints, and providing information via phone, email, and chat.
• Maintain a high level of customer satisfaction by promptly addressing and resolving customer issues.
• Provide accurate and up-to-date product/service information to customers, ensuring they are well-informed.
• Efficiently manage and prioritize a high volume of customer interactions to ensure timely responses.
• Collaborate with cross-functional teams to elevate and resolve complex customer issues.
• Maintain a thorough understanding of company policies and procedures to provide accurate guidance to customers.
• Actively listen to customer feedback and suggestions, and communicate them to the relevant teams for improvement.
• Ensure data privacy and security by adhering to company policies and guidelines when handling customer information.
• Continuously improve customer service processes and suggest innovative solutions to enhance the overall customer experience.

Qualifications

• A high school diploma or equivalent is required, with a preference for a college degree in a related field.
• Minimum 0-2 years of experience in a customer service role, preferably in a BFSI (Banking, Financial Services, and Insurance) industry.
• Excellent communication skills, both verbal and written, with the ability to communicate effectively with customers and colleagues.
• Strong problem-solving and analytical skills, with the ability to make sound decisions and provide creative solutions.
• Proficiency in using customer relationship management (CRM) systems and other relevant software tools.
• Ability to work in a fast-paced, dynamic environment, managing multiple tasks and priorities.
• Excellent time management and organizational skills, with the ability to meet deadlines.
• A customer-centric mindset, with a passion for delivering exceptional service and a positive attitude.
• Willingness to continuously learn and adapt to new technologies and industry trends.
• Fluency in English is mandatory, with proficiency in additional languages being an advantage.

Location:

Chennai 6th Floor, Velachery-Tambaram Main Road

Total Requirements:

1. Kannada-20
2. Malayalam-30

Qualification: 10th/12th/Graduate

Shift timings: Rotational shifts & week off

Joining: Immediate joiners