Customer Care Executive

Pooja Daryani; Jaipur; On-site; INR 250,000 - 350,000; Full time

Benefits offered by this job

Transport facility

Rotational shifts

Rotational weekly offs

Job summary

Pooja Daryani is hiring for Customer Service Advisors to support US E-Commerce customers. You will handle inbound calls, resolve order-related queries, refunds, cancellations, and payment issues with empathy and accuracy. Work in rotational shifts with 5.5 working days and transport facility provided; opportunity to grow in a fast-paced environment.

Candidates with 1+ year international voice experience and strong English (C1/C2) will fit well; notice period and relocation flexibility are valued.

Qualifications

• Minimum 1 year of experience in International Voice Process.
• Experience in US E-Commerce/ Retail/ Airline/ Insurance support.
• Excellent English communication (C1/C2).
• Strong customer handling and problem-solving skills.
• Ability to work in a fast-paced environment.
• Notice periods preferred; relocation/transport eligibility may apply.

Responsibilities

• Handle inbound calls from US customers.
• Resolve order-related queries: cancellations, refunds, returns, missing/lost orders, and payment issues.
• Provide accurate solutions with empathy.
• Update customer details in CRM and maintain records.
• Meet defined quality and productivity targets.

Skills

English proficiency

Customer handling

Problem solving

Notice period

Job description

we are hiring Customer Service Advisors for the US E-Commerce Customer Support process. The role involves handling inbound calls from US customers and providing professional assistance for their retail and order-related queries.

The candidate will be responsible for delivering excellent customer service, resolving customer concerns, and maintaining quality and productivity standards.

Key Responsibilities

• Handle inbound customer calls from US customers.
• Resolve customer queries related to:
  • Order cancellation
  • Refund requests
  • Return requests
  • Missing or lost orders
  • Payment issues
  • Money-back requests
• Provide accurate solutions with a professional and empathetic approach.
• Maintain customer satisfaction and follow company guidelines.
• Update customer details and interactions in CRM/system.
• Meet defined quality and productivity targets.

Eligibility Criteria

• Minimum 1 year of experience in International Voice Process.
• Experience required in any one of the following processes:
  • US E-Commerce Customer Support
  • Retail Customer Service
  • Airline Customer Service
  • Insurance Customer Service
• Excellent English communication skills (C1/C2 level).
• Strong customer handling and problem-solving skills.
• Ability to work in a fast-paced environment.
• Candidates with employment gaps may not be considered.
• Candidates within company transport eligibility preferred or willing to relocate within transport boundaries.
• Candidates serving notice period will be preferred.

Work Details

• Working Days: 5.5 Days Working
• Shift: Rotational Shifts
• Weekly Off: Rotational Weekly Offs (Fixed offs are not guaranteed)
• Transport facility as per company guidelines.