Customer Care Executive

ccacancerhospitalsnashik; India; On-site; INR 300,000 - 400,000; Full time

Job summary

A health care provider in Nashik is looking for a Customer Care Executive. You will address customer inquiries, resolve issues, and maintain positive relationships. Key qualifications include experience in customer service, strong communication, and proficiency with CRM systems. This is a full-time position requiring flexibility to work in shifts.

Qualifications

• Proven experience in customer service or a related field.
• Strong verbal and written communication skills.
• Ability to multitask and manage time effectively.
• Flexibility to work in shifts, including evenings and weekends.

Responsibilities

• Respond promptly to customer inquiries via various platforms.
• Handle complaints and follow up for resolution.
• Provide accurate information about products and services.
• Process orders, returns, and refunds per company policies.
• Collaborate with internal teams to improve customer experience.

Skills

Customer service

Communication skills

Empathy

Multitasking

Positive attitude

Education

High school diploma or equivalent

Associate or bachelor's degree

Tools

CRM systems

Customer service software

Job description

Cancer Centers of America (CCA), Wadala - Pathardi Road, Indira Nagar, Shiwar, Nashik, Maharashtra, India

Job Type

Full Time

Work Location

Nashik

Requirements

Job Description

As a Customer Care Executive, you will be the primary point of contact for customers, addressing their inquiries, resolving issues, and providing exceptional service to ensure customer satisfaction and retention. You will play a crucial role in maintaining positive relationships with customers and promoting the organization's products or services.

Qualification

High school diploma or equivalent; associate or bachelor's degree preferred.

Proven experience in customer service or a related field, with a track record of providing excellent customer support.

Strong communication skills, both verbal and written, with the ability to effectively convey information and resolve issues.

Empathy and patience in dealing with customers, especially in challenging situations.

Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.

Proficiency in computer applications and customer service software, with the ability to learn new systems quickly.

Positive attitude, team player mentality, and willingness to go above and beyond to exceed customer expectations.

Flexibility to work in shifts, including evenings, weekends, and holidays, as needed.

Knowledge of CRM systems and call center operations is a plus.

Certification in customer service or related areas is beneficial but not required.

Key Responsibilities:

Respond promptly to customer inquiries via phone, email, chat, or social media platforms.

Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.

Identify and assess customers' needs to achieve satisfaction, escalating complex issues to the appropriate department when necessary.

Provide accurate and complete information about products or services, including pricing, availability, and features.

Process orders, returns, exchanges, and refunds according to company policies and procedures.

Maintain customer records and update account information as needed.

Build and maintain strong, positive relationships with customers through proactive communication and personalized interactions.

Collaborate with internal teams, including sales, marketing, and operations, to address customer needs and improve overall customer experience.

Stay updated on product knowledge, industry trends, and company policies to provide accurate information and assistance to customers.

Meet or exceed customer service performance goals, including response times, resolution rates, and customer satisfaction scores.