Customer Care Executive

Viralcurry Digital; India; On-site; INR 250,000 - 380,000; Full time

Job summary

Viralcurry Digital in India is seeking a Customer Care Executive to manage customer queries on social media and convert inquiries into sales. You will handle both B2B and B2C customers, follow up leads, and support sales targets.

The role requires 1–3 years in customer support or inside sales, strong communication, and the ability to manage multiple queries with a positive attitude. Female candidates only.

Qualifications

• 1 to 3 years of experience in Customer Support, Social Media, Inside Sales.
• Good communication and customer-handling skills.
• Good knowledge of social media platforms.
• Good follow-up and convincing skills.
• Ability to handle customer complaints patiently.
• Good negotiation and problem-solving skills.
• Ability to manage multiple customer queries at the same time.
• Positive attitude and willingness to learn.
• Only females can apply for this position.

Responsibilities

• Manage customer comments, DMs, and inquiries across social media platforms.
• Respond to customer queries quickly and professionally.
• Handle questions related to products, orders, delivery, payments, and complaints.
• Provide customers with correct product information and suitable solutions.
• Escalate important customer issues to the concerned team when required.
• Maintain a friendly and professional tone while communicating with customers.
• Monitor social media for spam, inappropriate comments, and urgent complaints.

Skills

Customer Support

Social Media

Inside Sales

Communication

Customer-handling

Negotation

Problem Solving

Multitasking

Positive attitude

Job description

We are looking for a Customer Care Executive who can manage customer queries on social media and convert customer inquiries into sales. The candidate will be responsible for handling B2B and B2C customers, following up with leads, and supporting the company's sales targets.

Key Responsibilities

Customer Support & Social Media

• Manage customer comments, DMs, and inquiries across social media platforms.
• Respond to customer queries quickly and professionally.
• Handle questions related to products, orders, delivery, payments, and complaints.
• Provide customers with correct product information and suitable solutions.
• Escalate important customer issues to the concerned team when required.
• Maintain a friendly and professional tone while communicating with customers.
• Monitor social media for spam, inappropriate comments, and urgent complaints.

Skills Required

• 1 to 3 years of experience in Customer Support, Social Media, Inside Sales.
• Good communication and customer-handling skills.
• Good knowledge of social media platforms.
• Good follow-up and convincing skills.
• Ability to handle customer complaints patiently.
• Good negotiation and problem-solving skills.
• Ability to manage multiple customer queries at the same time.
• Positive attitude and willingness to learn.
• Only females can apply for this position.