Customer Support Executive | Freshers & Experienced | Day Shift | Hyd

Axis Services; Hyderabad; On-site; INR 180,000 - 240,000; Full time

Job summary

Axis Services in Hyderabad is seeking a Domestic Customer Support Executive (Voice Process) to handle customer queries via voice calls and provide accurate information to resolve concerns. The role requires maintaining high customer satisfaction and recording interactions in internal systems.

Freshers or candidates with at least 1 year of experience in customer support are encouraged to apply; the position follows a day shift with six working days and one rotational week off, offering

Qualifications

• Undergraduate or graduate candidates are eligible.
• Freshers are welcome to apply.
• Minimum 1 year of customer support/voice process experience encouraged.

Responsibilities

• Handle customer queries via voice calls professionally.
• Provide accurate information and resolve concerns.
• Record interactions and update internal systems.
• Maintain high levels of customer satisfaction.
• Adhere to company policies and quality standards.

Skills

Verbal English/Hindi

Basic computer knowledge

Customer-focused

Willingness to day shift

Good listening & problem-solving

Education

Undergraduate or Graduate degree

Job description

Job Title: Domestic Customer Support Executive (Voice Process)

Location: Hyderabad

Eligibility

• Undergraduates and Graduates can apply
• Freshers are welcome
• Candidates with a minimum of 1 year of experience in customer support/BPO/voice process are also encouraged to apply

Key Responsibilities

• Handle customer queries through voice calls in a professional manner
• Provide accurate information and resolve customer concerns
• Maintain a high level of customer satisfaction
• Record customer interactions and update internal systems
• Follow company policies and quality standards

Required Skills

• Good verbal communication in English and Hindi
• Basic computer knowledge
• Customer-focused attitude
• Willingness to work in a Day Shift
• Good listening and problem-solving skills

• Shift: Day Shift
• Work Schedule: 6 Working Days with 1 Rotational Week Off
• Career growth opportunities
• Supportive work environment

Experience: Freshers & Minimum 1 Year Experience Preferred