Non Voice Process Associate

Axis Services; Hyderabad; On-site; INR 320,000 - 400,000; Full time

Benefits offered by this job

Rotational Shifts

5 Days Working

2 Rotational Week Offs

Work From Office

Job summary

Axis Services is hiring a Customer Support Associate (Non-Voice) in Hyderabad for a full-time, work-from-office position. The role requires 1 year of customer support experience or freshers with eligibility criteria including good English, basic computer skills, and typing speed.

CTC ranges from 3.2 LPA to 4.0 LPA for freshers and 4 LPA to 5 LPA for experienced candidates. Responsibilities include handling inquiries via chat and email, delivering timely resolutions, and maintaining CRM updates

Qualifications

• Good English communication skills.
• Basic computer knowledge.
• Good typing speed and accuracy.

Responsibilities

• Handle customer queries through chat and email.
• Provide accurate and timely resolutions.
• Maintain quality and productivity standards.
• Update customer information in CRM tools.
• Follow company policies and process guidelines.

Skills

Good English communication

Basic computer knowledge

Typing speed and accuracy

Education

Intermediate/Undergraduate/Graduate as per company eligibility

Job description

Hiring Customer Support Associate (Non-Voice Process)

Role: Customer Support Associate Non-Voice

Location: Hyderabad

Employment Type: Full-Time | Work From Office

Eligibility:

Experienced: Minimum 1 Year of Customer Support Experience

FRESHERS

Intermediate / Undergraduate / Graduate (as per company eligibility)

Good English communication skills

Basic computer knowledge

Good typing speed and accuracy

Salary

FRESHERS

CTC: 3.2LPA-4.00 LPA

Experienced

CTC:4LPA- 5.00 LPA

Eligibility: Minimum 1 Year of Customer Support Experience

Job Responsibilities

• Handle customer queries through chat and email.
• Provide accurate and timely resolutions.
• Maintain quality and productivity standards.
• Update customer information in CRM tools.
• Follow company policies and process guidelines.

Shift & Benefits

• Rotational Shifts
• 5 Days Working
• 2 Rotational Week Offs
• Work From Office

Career Growth Opportunities