Customer Service Associate | Voice Process | MNC BPO

Red Hibiscus Info Solutions; Hyderabad; On-site; INR 240,000 - 300,000; Full time

Job summary

Red Hibiscus Info Solutions in Hyderabad is hiring for a voice-based customer support executive. The role requires handling inbound and outbound calls with clear communication, and maintaining punctual login and production hours after training.

Qualifications include undergraduate or graduate in any discipline, excellent spoken and written English along with fluency in one of Hindi, Tamil, Malayalam or Kannada.

Qualifications

• Undergraduate/Graduate in any discipline.
• Good communication Skills: clear and effective.
• Well-articulated sentences with good diction.
• Strong comprehension, expression, tone & pronunciation.
• Speech clarity and fluent English communication.

Responsibilities

• Handle inbound and outbound calls professionally with strong communication skills.
• Adhere to login and production hours.

Skills

Hindi

Tamil

Malayalam

Kannada

Communication skills

Education

Undergraduate/Graduate in any discipline

Job description

Must know any one language Hindi OR Tamil OR Malayalam OR Kannada with good English.

Salary: 2.4L for Fresher (20 K CTC & 17 K In hand per month)

6months to 1 year - 2.8 LPA (23300 CTC & 21 K In Hand)

1 year + - 3 LPA (25 K CTC & 23 K in hand)

Qualifications & Applicant Specifications:

• Undergraduate/Graduate in any discipline
• Good communication Skills:
• Well-articulated sentences
• Strong comprehension, expression, tone & pronunciation
• Speech clarity, perfect diction, and fluency

Key Responsibilities:

• Handle inbound and outbound calls professionally with strong communication skills
• Adhere to login and production hours:

• Total: 10:00 hrs
• Production: 9:00 hrs
• Maintain punctuality and follow break schedules Shift Timings:
• Male employees: 24/7 rotational shifts
• Female employees: Rotational day shifts
• Stay updated with process knowledge and daily updates

Skills Required

• Strong verbal and written communication
• Customer-centric approach with problem-solving ability

Employment Type: Permanent.

• Working days after training: 5 days with 2 days rotational weekly off.