Customer Care Executive - Telugu

Galway Official; Delhi; On-site; INR 223,200 - 390,600; Full time

Job summary

Galway Official in Delhi is looking for customer support professionals fluent in Telugu and Odia. You will handle customer queries through calls, emails, or chats in Tamil while providing accurate information about products and services.

The ideal candidate will have good listening skills, the ability to solve problems, and basic computer knowledge. Experience in customer support or call center work is required, along with the ability to work under pressure.

Qualifications

• 0.5-3 years of experience in customer support, BPO, or call center.
• Ability to handle pressure and meet deadlines.

Responsibilities

• Handle customer queries via calls, emails, or chat in the Tamil language.
• Provide accurate information about products, services, and policies.
• Resolve customer complaints promptly and professionally.
• Maintain proper records of customer interactions in CRM systems.
• Follow up with customers to ensure resolution and satisfaction.
• Escalate complex issues to the concerned team when required.

Skills

Fluency in Telugu

Fluency in Odia

Basic knowledge of Hindi/English

Strong communication skills

Good listening abilities

Problem-solving abilities

Basic computer knowledge (MS Office, CRM tools)

Job description

Responsibilities

• Handle customer queries via calls, emails, or chat in the Tamil language
• Provide accurate information about products, services, and policies
• Resolve customer complaints promptly and professionally
• Maintain proper records of customer interactions in CRM systems
• Follow up with customers to ensure resolution and satisfaction
• Escalate complex issues to the concerned team when required

Required Skills & Qualifications

• Fluency in Telugu and Odia (mandatory) and basic knowledge of Hindi/English
• Strong communication and interpersonal skills
• Good listening and problem-solving abilities
• Basic computer knowledge (MS Office, CRM tools)
• Ability to handle pressure and meet deadlines

Experience

• 0.5-3 years of experience in customer support / BPO / call center

Working Conditions

• Days: Monday to Saturday
• Time: 10 am to 6:30 pm
• Fixed Week off: All Sundays (Plus 2 & 3 Saturdays)