Customer Care Executive

Dishha Staffing Services; Hyderabad; On-site; INR 167,000 - 279,000; Full time

Job summary

Dishha Staffing Services in Hyderabad is seeking a Call Centre Executive for a full-time position at Ameerpet. Freshers and experienced candidates can apply; you will handle inbound and outbound calls, understand queries, and provide information in Tamil and Malayalam.

Working hours are 9 hours per day with rotational shifts. Basic English/Hindi is an advantage; computer knowledge and strong listening and interpersonal skills are required to ensure quality and customer satisfaction.

Qualifications

• Freshers and experienced candidates.
• Good communication skills in Tamil and Malayalam.
• Basic English/Hindi communication will be an advantage.
• Comfortable working in rotational/247 shifts.
• Basic computer knowledge and willingness to work in a BPO environment.
• Good listening, customer-handling and interpersonal skills.

Responsibilities

• Handle inbound/outbound customer calls professionally.
• Understand customer queries and provide appropriate information or solutions.
• Communicate clearly in Tamil and Malayalam.
• Maintain call quality and achieve assigned performance targets.
• Record customer interactions accurately in the system.
• Follow company processes, policies and quality standards.
• Coordinate with the concerned team for unresolved customer issues.

Skills

Tamil language

Malayalam language

English communication

Job description

Position: Call Centre Executive

Location: Ameerpet, Hyderabad
Employment Type: Full-Time
Experience: Freshers / Experienced
Languages: Tamil & Malayalam
Working Hours: 9 hours per day
Shift: Rotational / Round-the-Clock Shifts

Job Responsibilities

• Handle inbound/outbound customer calls professionally.


• Understand customer queries and provide appropriate information or solutions.


• Communicate clearly in Tamil and Malayalam.


• Maintain call quality and achieve assigned performance targets.


• Record customer interactions accurately in the system.


• Follow company processes, policies and quality standards.


• Coordinate with the concerned team for unresolved customer issues.

Candidate Requirements

• Freshers and experienced candidates can apply.


• Good communication skills in Tamil and Malayalam.


• Basic English/Hindi communication will be an advantage.


• Comfortable working in rotational/247 shifts.


• Basic computer knowledge and willingness to work in a BPO environment.


• Good listening, customer-handling and interpersonal skills.

Interview Process

Step 1 HR Screening:
Initial screening for communication skills, language proficiency, experience and shift flexibility.

Step 2 Language / Communication Assessment:
Candidates will be assessed on their Tamil and Malayalam communication, pronunciation, listening and customer-handling ability.

Step 3 – Operations / Client Interview:
Discussion with the operations/client team to assess customer-handling skills, attitude, problem-solving ability and suitability for the role.

Step 4 – Final Selection & Documentation:
Selected candidates will complete document verification and joining formalities.

Immediate joiners / candidates with short notice periods are preferred due to the urgent requirement.