Customer Service Executive

Harmony United Psychiatric Care; Hyderabad; On-site; INR 300,000 - 500,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Four days’ work-week

Opportunities for career growth

Food and cab-drop benefits

Job summary

Harmony United Psychiatric Care in Hyderabad is seeking a Customer Service Executive to provide outstanding service to clients. You will act as the primary contact for clients, ensuring their inquiries are addressed effectively.

The roles include investigating issues, preparing reports, and collaborating with other departments to improve satisfaction. The ideal candidate has over three years of experience in international voice calling and excellent communication skills.

Benefits include a competitive salary, health insurance, and a four-day workweek.

Qualifications

• At least 3 years of experience in international voice calling.
• Proven track record of delivering high-quality customer service.
• Excellent communication and interpersonal skills.

Responsibilities

• Serve as the first point of contact for clients and respond to inquiries.
• Investigate and resolve escalated issues in a timely manner.
• Conduct follow-up communications with clients to ensure satisfaction.
• Collaborate with other departments to improve customer experience.
• Prepare reports on customer service performance metrics.

Skills

International voice calling

Customer service

Communication skills

Interpersonal skills

Education

Graduate from any stream

Job description

Job Title: Customer Service Executive
Location: Hyderabad, Telangana
Company: Harmony United Medsolutions Pvt. Ltd.

About Us

Harmony United Medsolutions Pvt Ltd (HUMS) is a dynamic and innovative company dedicated to revolutionizing the Healthcare Industry. We take pride in being a reliable partner as a Healthcare Management Company. With nine years of experience, we have perfected our end-to-end services in medical billing, A.R. management, and other essential healthcare facets. We provide our services to Harmony United Psychiatric Care, a US-based Healthcare Company. We pride ourselves on our commitment to excellence, creativity, and pushing the boundaries of what’s possible. As we continue to grow, we seek a talented candidate to join our team and contribute to our exciting projects.

Position Overview

We are currently seeking an experienced and motivated candidate to join our Customer Service department. As a Customer Service Executive, you will be the primary point of contact for our clients, providing support and assistance with their inquiries and concerns. You will ensure that our clients receive outstanding service and have a positive experience with our company. The successful candidate will have a strong background in customer service, exceptional communication skills, and a passion for exceeding customer expectations.

Responsibilities

• Serve as the first point of contact for clients, responding to inquiries and providing information about our healthcare services.
• Investigate and resolve escalated issues in a timely and satisfactory manner, ensuring customer satisfaction and retention.
• Conduct follow‑up communications with clients to ensure their issues have been resolved and they are satisfied with the service provided.
• Act as the point of escalation for complex or sensitive customer inquiries and complaints.
• Collaborate with other departments, including Sales, Marketing, and Operations, to address customer needs and improve the overall customer experience.
• Prepare and present regular reports on customer service performance, including key metrics, trends, and insights.

Requirements

• At least 3 years of experience in international voice calling.
• Must be a graduate from any stream.
• Proven track record of delivering high‑quality customer service and driving customer satisfaction.
• Excellent communication and interpersonal skills, with the ability to interact effectively with customers and internal stakeholders.
• Ability to work well under pressure and handle multiple priorities in a fast‑paced environment.

Diversity, Equality, and Inclusion

Diversity, equality, and inclusion are fundamental to our success at HUMS. We actively promote diversity across all aspects of our organization, including but not limited to gender, race, ethnicity, sexual orientation, religion, disability, and age. We strive to foster an inclusive culture where diverse perspectives are embraced and everyone has equal opportunities to grow, contribute, and succeed.

Benefits

• Competitive salary (including EPF and PS)
• Health insurance
• Four days’ work‑week (Monday – Thursday)
• Opportunities for career growth and professional development
• Additional benefits like food and cab‑drop are available
• Shift Timing: 4:45 PM – 3:45 AM - Night Shift | Work From Office Only

Availability

Available to take calls between 5:45 PM to 4:45 AM IST only from Monday to Thursday.