Customer Care Executive

Phox Health, Inc.; Delhi; On-site; INR 350,000 - 650,000; Full time

Job summary

Phox Health, Inc. is seeking a Customer Care Executive to support patients, pharmacies, providers, and delivery partners.

You will respond to inquiries across phone, email, chat, and SMS, and work to resolve delivery and service issues while coordinating with operations and driver teams. You will maintain records, meet SLAs, and identify process improvements in a fast-paced environment that serves healthcare and logistics clients, with rotating shifts including US business hours.

Qualifications

• 1–3 years of experience in US customer support or call center operations.
• Experience handling customers in logistics or healthcare is highly preferred.
• Excellent verbal and written English communication skills.
• Comfortable using CRM and customer support tools; proficient with MS Office / Google Workspace.

Responsibilities

• Respond to customer inquiries via phone, email, chat, and SMS.
• Resolve delivery, shipment, and service-related issues promptly.
• Coordinate with Operations, Dispatch, and Driver teams.
• Track and update support tickets until resolution.
• Escalate critical issues to the appropriate teams.
• Maintain accurate customer records and interaction logs.
• Meet service level agreements (SLAs) and quality standards.
• Identify opportunities to improve customer experience and processes.

Skills

Customer service

Communication

Problem solving

Multitasking

Tools

CRM tools

Microsoft Office / Google Workspace

Job description

We are looking for a Customer Care Executive to provide outstanding support to patients, pharmacies, healthcare providers, and delivery partners. You will handle customer inquiries, resolve issues, and ensure a seamless customer experience.

Responsibilities

• Respond to customer inquiries via phone, email, chat, and SMS
• Resolve delivery, shipment, and service-related issues promptly
• Coordinate with Operations, Dispatch, and Driver teams
• Track and update support tickets until resolution
• Escalate critical issues to the appropriate teams
• Maintain accurate customer records and interaction logs
• Meet service level agreements (SLAs) and quality standards
• Identify opportunities to improve customer experience and processes

Requirements

• 1–3 years of experience in US customer support, customer service, or call center operations
• Experience handling customers in logistics or healthcare industry is highly preferred
• Excellent verbal and written English communication skills
• Strong problem-solving and multitasking abilities
• Comfortable using CRM and customer support tools
• Proficiency in Microsoft Office or Google Workspace
• Willingness to work rotational shifts, including US business hours
• Immediate joiners or candidates with 15 days notice period preferred