Customer Care Executive

Tellify Technologies; Dadri, Gurugram District, Delhi; On-site; INR 180,000 - 240,000; Full time

Job summary

Concentrix in Hyderabad is seeking Customer Support Associates to handle customer interactions via Voice, Chat, and Email, resolving inquiries and troubleshooting service issues to ensure a seamless experience.

Selected learners will undergo proctored assessments, LOI, and eligibility within 20 km radius of the office, with transport facilities or a travel allowance if not availing transport.

Qualifications

• Voice, chat and email support experience is preferred.
• Excellent communication and problem-solving skills.
• Familiarity with customer service best practices.

Responsibilities

• Handle customer interactions via Voice, Chat and Email channels.
• Address inquiries, resolve issues and troubleshoot technical/service problems.
• Engage in telesales activities and achieve sales targets while maintaining service quality.

Skills

Voice support

Chat support

Email support

Customer service

Telesales

Job description

Job Description:

MNC Company : It's is a leading global business services company specializing in customer experience (CX) solutions. Operating in over 70 countries and supporting clients in more than 150 languages, it serves over 2,000 businesses, including many Fortune Global 500 companies. Concentrix combines technology, analytics, and human-centered design to deliver innovative, end-to-end solutions across industries such as finance, healthcare, telecom, and more. The company is known for its people-first culture, commitment to excellence, and focus on transforming customer interactions.

Company Website: https://www.concentrix.com/

Important details for the job application:

• For Voice process learners need to have versant score of score of 58 to 65.
• For non-Voice process learners need to have versant score of 58 to 65 and Typing speed 25 wpm with 90% accuracy.
• The assessment will be conducted in a proctored environment to ensure compliance with evaluation guidelines and maintain the integrity of the process.
• Selected learners will be issued a Letter of Intent (LOI).
• Learners residing within a 20 km radius of the office location will be eligible for interviews.
• Transport facility for Hyderabad: Candidate should be within the radius of 20km. One way transport facility is available (either pick up or drop). Incase the candidate does not avail the transport facility, then a travel allowance of 3000rs will be provided.

As a Customer Support Associate, the candidate will be responsible for handling customer interactions through Voice, Chat, and Email support channels. The role includes assisting customers by addressing inquiries, resolving concerns, and troubleshooting technical or service-related issues to ensure a seamless customer experience.

The candidate will also be responsible for telesales activities, including identifying customer requirements, promoting relevant products and services, generating sales opportunities, and achieving assigned sales targets while maintaining high standards of customer service, communication, and professionalism.

The specific roles, responsibilities, and work assignments will be determined based on the client requirements and the business process for which the learners are selected and onboarded. Learners are expected to perform the duties assigned to them in accordance with the respective client and process guidelines.