International Voice Process Executive -(Hyderabad)

Shell Infotech

Hyderabad

On-site

INR 450,000 - 550,000

Full time

5 days ago

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Benefits offered by this job

One-Side Cab

Job summary

Shell Infotech invites candidates for International Voice Customer Support, handling inbound calls related to home appliances, orders, billing and basic tech issues. The role emphasizes clear English communication, problem solving, and adherence to service standards.

You will work on a client project with rotational shifts, based in Hyderabad, with cab facility and five working days per week. HR interviews and assessments are part of the process.

Qualifications

Graduate with good English comprehension and communication skills.
Experience is not mandatory; freshers welcome with rotational shifts.
CTC offered up to 5 LPA depending on prior experience and hike suitability.

Responsibilities

Handle inbound customer calls professionally and efficiently.
Assist customers with queries related to home appliances and products.
Provide product information, usage guidance and basic troubleshooting.
Handle customer queries related to orders, deliveries and invoices/billing.
Understand customer concerns and provide appropriate resolutions.
Create and update customer/service requests in the CRM system.
Escalate complex technical issues to the appropriate support team.
Maintain accurate call documentation and follow process guidelines.
Meet defined quality, productivity, AHT and CSAT targets.
Follow Electrolux and Concentrix policies and customer-service standards.

Skills

International Voice Process

Customer Service

Inbound Calling

Voice Support

Technical Troubleshooting

Customer Query Resolution

CRM

Email/Computer Knowledge

English Communication

Problem Solving

Education

Graduate

Tools

CRM

Job description

We are looking for customer-focused and communication-oriented professionals to join the International Voice Customer Support Process at our client place. The role involves handling inbound customer calls and assisting customers with queries related to home appliances, product information, deliveries, billing and basic troubleshooting.

Key Responsibilities

Handle inbound customer calls professionally and efficiently.
Assist customers with queries related to home appliances and products.
Provide product information, usage guidance and basic troubleshooting.
Handle customer queries related to orders, deliveries and invoices/billing.
Understand customer concerns and provide appropriate resolutions.
Create and update customer/service requests in the CRM system.
Escalate complex technical issues to the appropriate support team.
Maintain accurate call documentation and follow process guidelines.
Meet defined quality, productivity, AHT and customer satisfaction targets.
Follow Electrolux and Concentrix policies, procedures and customer-service standards.
Maintain professional communication throughout the customer interaction.