Concentrix Hiring Customer Service Representative | Apply Now

AlexaHire; Hyderabad; On-site; INR 300,000 - 900,000; Full time

Benefits offered by this job

Health and wellness insurance

Hybrid/work-from-home options

Incentive schemes

Career progression

Employee engagement activities

Job summary

Concentrix in Hyderabad invites applications for a Customer Service Representative. The role focuses on handling customer queries via chat, email, or phone, delivering solutions with professionalism and care. Freshers and experienced candidates with good communication skills are welcome.

The position offers training, exposure to CRM tools, and opportunities to grow within a global CX leader. Selected candidates work in a dynamic, customer-centric environment with performance-based incentives.

Qualifications

• Excellent spoken and written English communication skills.
• Good interpersonal interaction and problem-solving abilities.
• Familiarity with computers and CRM tools.
• Ability to multitask under pressure to achieve targets.
• Positive attitude and willingness to learn in a fast-moving environment.

Responsibilities

• Interact with customers via telephone, email, or chat in a polite, patient manner.
• Resolve product or service issues quickly to ensure customer satisfaction.
• Document customer feedback and details accurately.
• Coordinate with other departments to resolve complex issues.
• Meet quality, customer satisfaction, and productivity targets.
• Attend regular training for product knowledge and process updates.

Skills

English communication

Interpersonal skills

CRM tools

Multitasking

Fast learner

Education

Bachelor's degree

Tools

CRM tools

Job description

Concentrix Hiring Customer Service Representative

Concentrix Hiring Customer Service Representative Job Title: Customer Service Representative Company: Concentrix Degree: Any Graduate Can Apply Salary: INR 3-9/-LPA Location: India Experience: Freshers Can Apply Company Overview Concentrix is...

• Concentrix Hiring Customer Service Representative
• Job Title: Customer Service Representative
• Company: Concentrix
• Degree: Any Graduate Can Apply
• Location: India
• Experience: Freshers Can Apply

Company Overview

Concentrix is a customer experience (CX) world leader that clients turn to when they need technology-driven business services. Concentrix, with its activities in over 40 countries, partners with top brands to provide them with stellar customer support, digital transformation, and process innovation. The company’s way of winning is its absolute commitment to innovation, customers, and employees.

As a result of the company’s expanding business in India, Concentrix Jobs in Hyderabad is opening a lot of doors for people who want to start a new career or make the next move in their journey of customer service, technical support, data management, and business operations. The Hyderabad location is one of the largest centres of Concentrix and is popular for its different culture, the good work environment, and the emphasis on skills development.

Job Description: Concentrix Hiring Customer Service

Concentrix Jobs in Hyderabad is a locality where one can find employment opportunities that can lead to different jobs in the departments of customer experience management, back-office operations, and technical support. Staff who deal with customers on the first line are entrusted with the responsibility of making customer interactions flawless, handling queries effectively, and maintaining the quality of service delivered.

This role would be perfect for individuals who are great communicators, excellent problem solvers, and are naturally helpful. The employees will have the chance to be in a very dynamic world where they will be communicating with customers from different parts of the globe through chat, calls, or email, and, at the same time, learn to use advanced tools and systems.

Key Responsibilities

• Communicate with customers who are unhappy with the product or service via telephone, email, or chat, and always be polite and patient.
• Make the customer happy by quickly resolving their product or service complaints and ensuring that they are satisfied.
• Write down the customers’ words and ideas in detail.
• Work with different departments to find solutions for the difficult problems.
• Meet the goals set in quality figures, customer satisfaction, and productivity.
• Participate in regular training sessions to keep up with product knowledge and process updates.
• Take part in activities that help the implementation of company plans aimed at improving the customer experience and innovation.

Qualifications, Skills, and Experience

Educational Qualification:

• At least: Bachelor’s degree in any field (preferable).
• Good communicators among 12th-grade graduates can also apply for entry-level positions.

Skills Required:

• Exhibit excellent spoken and written English language communication skills.
• Have good interpersonal interaction and problem-solving skills.
• Possess the fundamental knowledge of computers and be comfortable with CRM tools.
• Be capable of handling multiple tasks, working under pressure, and still being able to achieve the desired results.
• Keep a positive attitude and be willing to learn in a fast-moving environment.

Experience:

• The job is only for freshers and experienced candidates.
• Besides that, a little bit of experience in the BPO industry, customer service, or technical support may also be regarded as a plus.

Salary and Benefits

Concentrix is quite a well-off company when it comes to the income it provides to its employees. The average salary for jobs in Hyderabad ranges from 2.5 Lakhs per annum to 5.5 Lakhs per annum, approximately, depending on the position and the years of Experience.

Here are some of the Employee Benefits:

• Health and wellness insurance coverage.
• Freedom and leaves with pay.
• Incentive schemes and performance-related bonuses.
• Career progression and internal turnover opportunities.
• Employee engagement activities and reward programs.
• Eligible roles can avail of hybrid and work-from-home facilities.

Interview Process

• Online Application: Through Concentrix Careers Portal or other major job platforms.
• Screening Test: Basic aptitude and communication assessment.
• HR Interview: Focus on communication skills, attitude, and adaptability.
• Operations Round: Role-related questions to determine candidates’ readiness for the job.
• Final Offer: The selected candidates will receive the notification through email.

Documents to Carry

• An updated resume and a couple of passport-size photos.
• Educational certificates and transcripts.
• One piece of government-issued ID (Aadhaar, PAN, or Passport) as proof.
• Work experience letter (if applicable).

FAQs –

Concentrix Jobs in Hyderabad

1. Who can apply for Concentrix jobs in Hyderabad?

Only those individuals who are communicative and have good problem-solving skills should apply for these jobs.

Absolutely, freshers are allowed to take up customer support and back-office roles.

3. What is the average salary for freshers?

The salary of a fresher is typically between ₹2.5 and ₹3.5 LPA, and it varies with their performance.

4. What is the work mode?

The staff members in different roles can be allowed to choose between on-site, hybrid, or work-from-home options as facilitated by Concentrix.

5. Ar e there growth opportunities?

Yes, D employees can be promoted to the positions of team leader or manager as a result of good performance.