Customer Care Executive

Backfill Human Resources; Bengaluru; On-site; INR 300,000 - 350,000; Full time

Benefits offered by this job

Breakfast/Lunch/Snacks provided

Job summary

Backfill Human Resources is seeking a Customer Support Executive to join our team at Koramangala, Bangalore. The role focuses on handling high-volume customer interactions across multiple languages, delivering polite and helpful assistance to customers.

Freshers can apply, and the position requires flexibility to work 6 days a week with a rotational weekly off. The successful candidate will manage inquiries, resolve issues efficiently, and provide accurate product/service information to ensure

Qualifications

• Fluent in multiple regional languages; English and Hindi mandatory with Kannada/Tamil/Telugu as optional additional languages.
• Willingness to handle up to 100 calls per day and deliver high-quality customer service.

Responsibilities

• Handle inbound and outbound customer calls in a professional manner
• Resolve customer queries, concerns, and complaints promptly
• Provide accurate information about products, services, or processes
• Maintain high levels of customer satisfaction through excellent service
• Manage a high call volume (up to 100 calls per day) efficiently

Skills

Multilingual communication

Handling high call volume

Customer service

Job description

• Budget: 3 LPA - 3.5 LPA + 10% Variable


• Location: Koramangala, Bangalore


• Languages: Regional language proficiency preferred, based on the specific requirement - English and Hindi Mandatory along with 1 south Indian Language - Tamil/Telugu/Kannada - 2 South Indian Languages added advantage


• Bengali/Hindi and English requirement as well


• Freshers can apply as well

ABOUT THE ROLE

We are looking for a dynamic and customer-focused professional to join our team as a Customer Support Executive.

The ideal candidate should be fluent in multiple regional languages and possess strong communication skills to handle high-volume customer interactions.

This role requires prior experience in customer service, the ability to manage up to 100 calls per day, and a commitment to delivering excellent customer satisfaction.

Candidates must be flexible to work 6 days a week with a rotational weekly off.

JOB DESCRIPTION

Key Responsibilities:

• Handle inbound and/or outbound customer calls in a professional manner


• Resolve customer queries, concerns, and complaints effectively and promptly


• Provide accurate information about products, services, or processes


• Maintain high levels of customer satisfaction through excellent service


• Manage a high call volume (up to 100 calls per day) efficiently

Breakfast/Lunch/Snacks provided

6 days working - Domestic Timing

No Night Shift

Rotational Shift and Week off