Customer Care Executive- Backend Query Solution

Prudent Corporate Advisory Services Ltd.; Ahmedabad District; Sur place; INR 180 000 - 300 000; Plein temps

Résumé du poste

Prudent Corporate Advisory Services Ltd is urgently seeking a Customer Care Executive- Backend Query Solution in Ahmedabad. The role requires 0-3 years of experience and day shift work with on-roll full-time employment.

You will manage customer and partner queries, coordinate with internal teams, and ensure timely resolutions while maintaining accurate records. The ideal candidate will have excellent communication, strong analytical skills, and a willingness to learn.

Qualifications

• Excellent written and verbal communication skills.
• Strong analytical and problem-solving abilities.
• Proficient in handling customer/partner queries.
• Good follow-up and coordination to resolve issues.

Responsabilités

• Handle and resolve customer/partner queries effectively.
• Coordinate with internal teams for timely resolution.
• Ensure queries are resolved within defined TAT.
• Maintain proper query records and follow-ups.
• Understand issues and provide accurate solutions.
• Communicate through email and phone per process.
• Follow defined processes, SOPs and escalation guidelines.

Connaissances

Communication

Analytical skills

Problem-solving

Query handling

Follow-up coordination

MS Office/Excel

Outils

MS Excel

Description du poste

Prudent Corporate Advisory Services Ltd is urgently hiring for the role of Customer Care Executive- Backend Query Solution.

Location : Ahmedabad

Experience Required : 0-3 Years

Location : Ahmedabad- Gulbai Tekra

Work Timings : Day Shift Only

Job Type : On-roll full time

Key Responsibilities

• Handle and resolve customer/partner queries effectively
• Coordinate with internal teams for timely resolution
• Ensure queries are resolved within defined TAT
• Maintain proper query records and follow-ups
• Understand issues and provide accurate solutions
• Handle communication through email and phone
• Follow defined processes, SOPs & escalation guidelines

Skills Required

• Excellent written & verbal communication
• Good analytical & problem-solving skills
• Strong query-handling ability
• Follow-up and coordination skills
• Basic knowledge of MS Office / Excel
• Positive attitude and willingness to learn
• Ability to manage multiple queries responsibly