Customer Service Associate

Digitide; Mumbai; On-site; INR 250,000 - 420,000; Full time

Job summary

Digitide is seeking a Customer Service Associate to deliver outstanding support across calls, emails, and chats, while maintaining accurate CRM records and upholding service quality. You will handle a high volume of inquiries, provide clear product information, and resolve issues to ensure customer satisfaction.

The ideal candidate has 1–2 years in customer service, strong communication skills, and a customer-centric mindset.

Qualifications

• High school diploma or equivalent; college degree preferred but not mandatory.
• 1–2 years of experience in a customer service role, preferably in a call center environment.
• Excellent communication skills, both verbal and written, with the ability to adapt to different communication channels.
• Strong problem-solving and critical thinking abilities to handle customer inquiries effectively.
• Proficiency in using computers and customer relationship management (CRM) systems.
• Ability to work in a fast-paced, high-volume call center environment with a focus on quality.
• Excellent time management and organizational skills to prioritize and manage multiple tasks.
• A customer-centric approach with a passion for delivering exceptional service.
• Willingness to learn and adapt to new processes and technologies.
• Strong work ethic, reliability, and a positive attitude are essential.

Responsibilities

• Answer incoming calls, emails, and chat messages from customers in a timely and professional manner.
• Provide accurate information and guidance to customers regarding products, services, and policies.
• Efficiently resolve customer complaints and queries, ensuring a high level of satisfaction.
• Maintain a positive and friendly attitude throughout customer interactions, building strong relationships.
• Document and update customer records and interactions in our CRM system accurately.
• Identify and elevate priority issues or concerns to the appropriate team or manager.
• Collaborate with cross-functional teams to ensure a seamless customer experience.
• Stay updated with product knowledge and company policies to provide accurate information.
• Actively listen to customer feedback and suggestions to improve our services.
• Ensure compliance with company protocols and maintain a high standard of customer service.

Skills

Communication skills

Problem-solving

CRM proficiency

Time management

Fast-paced environment

Education

High school diploma

Tools

CRM software

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Customer Service Associate, you will be the voice of our company, representing Digitide Solutions Limited and its brand. Your primary role is to deliver an outstanding customer experience, ensuring that all interactions are positive and leave a lasting impression. You will be responsible for handling a high volume of customer inquiries, providing accurate and timely responses, and resolving any issues or concerns that arise.

Responsibilities

• Answer incoming calls, emails, and chat messages from customers in a timely and professional manner.
• Provide accurate information and guidance to customers regarding products, services, and policies.
• Efficiently resolve customer complaints and queries, ensuring a high level of satisfaction.
• Maintain a positive and friendly attitude throughout customer interactions, building strong relationships.
• Document and update customer records and interactions in our CRM system accurately.
• Identify and elevate priority issues or concerns to the appropriate team or manager.
• Collaborate with cross-functional teams to ensure a seamless customer experience.
• Stay updated with product knowledge and company policies to provide accurate information.
• Actively listen to customer feedback and suggestions to improve our services.
• Ensure compliance with company protocols and maintain a high standard of customer service.

Qualifications

• High school diploma or equivalent; college degree preferred but not mandatory.
• 1-2 years of experience in a customer service role, preferably in a call center environment.
• Excellent communication skills, both verbal and written, with the ability to adapt to different communication channels.
• Strong problem-solving and critical thinking abilities to handle customer inquiries effectively.
• Proficiency in using computers and customer relationship management (CRM) systems.
• Ability to work in a fast-paced, high-volume call center environment with a focus on quality.
• Excellent time management and organizational skills to prioritize and manage multiple tasks.
• A customer‑centric approach with a passion for delivering exceptional service.
• Willingness to learn and adapt to new processes and technologies.
• Strong work ethic, reliability, and a positive attitude are essential.

Job Info

• Job Identification 261190
• Job Category Customer Support/Operations | BPM