Customer Service Associate

Digitide Solutions Limited; Chennai; On-site; INR 240,000 - 420,000; Full time

Job summary

Digitide is hiring a Customer Service Associate in Chennai to deliver exceptional customer experiences. You will be the first point of contact, handling inquiries and providing timely, accurate information to customers.

The role emphasizes building strong relationships and maintaining a high level of service. Qualifications include excellent communication, a customer-centric mindset, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• Excellent verbal and written English communication.
• Customer-centric approach and problem-solving skills.
• Ability to work independently and manage multiple tasks.
• Familiarity with CRM tools is a plus.

Responsibilities

• Handle customer inquiries via phone, email, and chat with accuracy and speed.
• Resolve complaints and provide satisfactory resolutions.
• Maintain high-quality customer service and positive relationships with customers.
• Keep product knowledge and policies up to date to provide accurate info.
• Collaborate with teams to ensure smooth customer journey and issue resolution.
• Document and track customer interactions with accurate records.
• Escalate potential issues to relevant teams as needed.
• Provide feedback to improve customer service processes and strategies.
• Ensure compliance with company policies in all interactions.
• Maintain a professional and friendly demeanor representing the brand.

Skills

Communication

Customer focus

Multitasking

Tools

CRM software

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Customer Service Associate, you will be the face of our company, representing Digitide Solutions Limited and its brand. Your primary role is to deliver an exceptional customer experience, building strong relationships, and ensuring customer satisfaction. You will be the first point of contact for customers, handling inquiries, and providing timely and accurate information.

Responsibilities

• Handle customer inquiries and provide prompt, accurate responses via phone, email, and chat.
• Resolve customer complaints and issues, ensuring a positive and satisfactory resolution.
• Maintain a high level of customer service and satisfaction, building strong relationships.
• Stay updated with product knowledge and company policies to provide accurate information.
• Collaborate with other teams to ensure a seamless customer journey and efficient issue resolution.
• Document and track customer interactions, maintaining accurate records.
• Identify and elevate potential customer service issues to the relevant teams.
• Provide feedback and suggestions to improve customer service processes and strategies.
• Ensure compliance with company policies and procedures in all customer interactions.
• Maintain a professional and friendly demeanor at all times, representing the company's brand.

Qualifications

• Excellent communication skills, both verbal and written, with the ability to communicate effectively with customers.
• Strong problem-solving and analytical skills, with a customer-centric approach.
• Ability to work independently and manage multiple tasks simultaneously.
• Proficiency in using customer service tools and systems, including CRM software.
• A positive and friendly attitude, with a passion for delivering exceptional customer service.
• Prior experience in a customer-facing role is preferred but not mandatory.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced environment and manage time effectively.
• Excellent interpersonal skills and a collaborative mindset.
• A willingness to learn and adapt to new processes and technologies.

Job Info

• Job Identification 270243
• Job Category Customer Support/Operations | BPM