CCE

Digitide; Hyderabad; On-site; INR 240,000 - 360,000; Full time

Job summary

Digitide is seeking a Customer Care Executive to be the front-line representative for the CLM Domestic Diversified division. You will handle inbound inquiries via phone, email, and chat, document interactions in the CRM, and collaborate with internal teams to ensure timely issue resolution and high service standards.

You will contribute to continuous improvement initiatives, maintain up-to-date knowledge of our offerings, and help drive customer satisfaction and loyalty through empathetic,

Qualifications

• Minimum 2 years experience in inbound customer service or call center.
• Excellent verbal and written communication skills in English.
• Proficiency with CRM software and Microsoft Office Suite.
• Strong problem-solving and decision-making abilities.
• Ability to work in a fast-paced, target-driven environment.
• High level of empathy and patience with customers.
• Good listening skills and attention to detail.
• Flexible schedule with ability to work shifts, including evenings/weekends.
• High school diploma; associate or bachelor's degree preferred.
• Demonstrated track record of meeting performance metrics.

Responsibilities

• Handle inbound customer inquiries via phone, email, and chat.
• Resolve product and service issues following company policies.
• Document interactions in the CRM system accurately.
• Escalate complex cases to appropriate teams.
• Meet or exceed service level agreements (SLAs) and quality metrics.
• Provide product knowledge and guidance to customers.
• Identify opportunities for upselling and cross-selling where appropriate.
• Participate in training sessions and continuous improvement initiatives.
• Maintain up-to-date knowledge of company offerings and industry trends.
• Contribute to team performance through collaboration and knowledge sharing.

Skills

Inbound customer service experience

Excellent communication in English

CRM software proficiency

MS Office proficiency

Problem-solving

Empathy and patience

Active listening

Attention to detail

Shift flexibility

Meeting performance metrics

Education

High school diploma; associate or bachelor's preferred

Tools

CRM software

Microsoft Office

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

The Customer Care Executive (CCE) will be the front‑line representative for Digitide Solutions Limited, handling inbound communications for the CLM Domestic Diversified division. This role requires delivering prompt, courteous, and effective assistance to customers, documenting interactions, and collaborating with internal teams to ensure issues are resolved and service standards are upheld. The CCE will also contribute to continuous improvement initiatives and help drive customer satisfaction and loyalty.

Responsibilities

• Handle inbound customer inquiries via phone, email, and chat.
• Resolve product and service issues following company policies.
• Document interactions in the CRM system accurately.
• Escalate complex cases to appropriate teams.
• Meet or exceed service level agreements (SLAs) and quality metrics.
• Provide product knowledge and guidance to customers.
• Identify opportunities for upselling and cross‑selling where appropriate.
• Participate in training sessions and continuous improvement initiatives.
• Maintain up‑to‑date knowledge of company offerings and industry trends.
• Contribute to team performance through collaboration and knowledge sharing.

Qualifications

• Minimum 2 years experience in inbound customer service or call center.
• Excellent verbal and written communication skills in English.
• Proficiency with CRM software and Microsoft Office Suite.
• Strong problem‑solving and decision‑making abilities.
• Ability to work in a fast‑paced, target‑driven environment.
• High level of empathy and patience with customers.
• Good listening skills and attention to detail.
• Flexible schedule with ability to work shifts, including evenings/weekends.
• High school diploma; associate or bachelor's degree preferred.
• Demonstrated track record of meeting performance metrics.

Job Info

• Job Identification 272048
• Job Category Customer Support/Operations | BPM