Customer Care Associate

Drlogy; Ahmedabad District; On-site; INR 300,000 - 450,000; Full time

Job summary

Drlogy is looking for a Customer Care Associate in Ahmedabad to manage patient communication, handle enquiries, and coordinate appointments at Zydus Hospitals Family Clinic.

The ideal candidate should have a graduation degree and at least 5 years of experience in customer care or healthcare services. Responsibilities include assisting patients, guiding them through various processes, and ensuring high customer satisfaction.

Qualifications

• Minimum 5 years of customer care or healthcare service experience.
• Strong patient communication skills.
• Ability to handle enquiries and complaints professionally.

Responsibilities

• Assist patients, attendants, and visitors professionally.
• Handle patient enquiries related to services and appointments.
• Coordinate appointment booking and patient follow-up.

Skills

Customer communication

Enquiry handling

Appointment coordination

Complaint resolution

Customer experience management

Education

Graduation

Job description

The Customer Care Associate will be responsible for patient communication, enquiry handling, appointment coordination, service guidance, complaint support, and customer experience management at Zydus Hospitals Family Clinic, Prahladnagar, Ahmedabad. This requires graduation with minimum 5 years of customer care or healthcare service experience.

• Welcome and assist patients, attendants, and visitors professionally.
• Handle patient enquiries related to doctors, services, appointments, reports, and clinic processes.
• Coordinate appointment booking, patient follow-up, and service communication.
• Guide patients to consultation, billing, laboratory, pharmacy, and radiology areas.
• Maintain enquiry records, patient interaction logs, appointment details, and feedback records.
• Coordinate with doctors, nursing, reception, billing, pharmacy, laboratory, and support teams.
• Handle patient complaints politely and elevate unresolved issues to seniors.
• Maintain confidentiality of patient information and service records.
• Ensure smooth communication and patient-friendly service experience.
• Support high-quality customer care and patient satisfaction.