Customer Care

Drlogy; Bhuj; On-site; INR 180,000 - 280,000; Full time

Job summary

Drlogy in Bhuj is seeking a Customer Care executive to assist patients, customers, attendants, and visitors with healthcare-related enquiries, appointments and service requests. The role emphasizes telephone and front-desk communication and coordination with hospital departments.

You will schedule and confirm appointments, handle routine inquiries, escalate sensitive issues when needed, and maintain confidential customer records to ensure courteous, patient-focused service.

Qualifications

• Customer Care responsibilities including assisting patients and visitors with healthcare-related enquiries.
• Managing telephone and front-desk communications and appointment coordination.
• Maintaining patient interaction records with confidentiality and courtesy.

Responsibilities

• Handle incoming and outgoing customer and patient calls.
• Respond to inquiries regarding hospital or healthcare services.
• Provide information about doctors, departments, appointments, and service timings.
• Schedule, reschedule, and confirm appointments as required.
• Coordinate with front office, nursing, billing, laboratory, pharmacy, and other departments.
• Handle routine complaints professionally and escalate issues when needed.
• Follow up on pending customer requests and service issues.

Skills

Query Handling & Guest Relations

Front Desk Coordination

Telephone & Appointment Support

Education

Graduate in any Stream

Job description

Free to Apply Verified Employer Secure & Private No Hidden Charges

Job Requirements

Experience 0 - 2 Years Experience

Education

• Graduate in any Stream

All Gender

Vacancy 1

Last Date to Apply 22, March 2027

Job Role

Work Location Near Kutch University, Mundra Road, Bhuj - 370001

Work Mode Work From Office

Department Customer Care , Patient Relations

Role Customer Care

Employment type

• Full time

Key Skills

• Query Handling & Guest Relations
• Front Desk Coordination
• Telephone & Appointment Support

Preference Languages

Any Language

Job Description

Customer Care is responsible for assisting patients, customers, attendants, and visitors with healthcare-related enquiries, appointments, service requests, and routine concerns. The includes telephone and front-desk communication, appointment coordination, complaint handling, follow-up, coordination with hospital departments, maintaining customer interaction records, collecting feedback, and ensuring courteous, responsive, and patient-focused service while maintaining confidentiality.

• Handle incoming and outgoing customer and patient calls.
• Respond to enquiries regarding hospital or healthcare services.
• Provide information about doctors, departments, appointments, and service timings.
• Schedule, reschedule, and confirm appointments as required.
• Understand customer concerns and provide appropriate assistance within assigned scope.
• Coordinate with front office, nursing, billing, laboratory, pharmacy, and other departments.
• Handle routine complaints and service-related concerns professionally.
• Escalate unresolved or sensitive issues to the appropriate authority.
• Follow up on pending customer requests and service issues.