Customer Associate/Senior Customer Associate-Chat Process

Tech Mahindra Limited; Pune District; On-site; INR 201,000 - 290,000; Full time

Job summary

Tech Mahindra in Pune seeks experienced professionals for an International BPO chat process. You will handle customer inquiries via chat, aiming for quick and accurate resolutions, with a strong focus on service quality and problem solving.

Applicants must have at least 6 months in an International BPO chat role, US Telecom experience preferred, and English at B2 level. Night shifts, split weekly offs, and office attendance on all working days are required.

Qualifications

• Minimum 6 months of experience in an International BPO chat process.
• Prior experience in the US Telecom domain preferred.
• Excellent written English proficiency (B2 level).
• Typing speed of 40 WPM with 90% accuracy.
• Hands-on handling of dual/multi chat interactions in a B2C environment.
• Freshers are not eligible.
• Night shifts and split weekly offs; office presence on all working days.

Responsibilities

• Handle chat-based inquiries and provide quick, accurate resolutions.
• Maintain high quality standards while addressing customer queries.
• Utilize CRM/chat tools to document interactions and track issues.
• Demonstrate strong troubleshooting and analytical skills.

Skills

Customer service

English communication

Typing 40 WPM

B2C chat

Night shifts

Time management

Tools

CRM tools

Chat tools

Job description

• Minimum 6 months of experience in an International BPO Chat Process.
• Prior experience in the US Telecom domain will be preferred.
• Strong customer service orientation with the ability to provide quick and accurate resolutions.
• Excellent written English communication skills (Minimum B2 Level proficiency).
• Typing speed of 40 WPM with 90% accuracy is mandatory.
• Hands-on experience in handling dual chat/multiple chat interactions simultaneously in a B2C environment.
• Strong troubleshooting, problem-solving, and analytical skills.
• Ability to manage customer queries professionally while maintaining quality standards.
• Comfortable working in night shifts and split weekly offs.
• Should be willing to work from the office on all working days.
• Good time-management and multitasking abilities.
• Proficient in using chat support tools and CRM applications.
• Demonstrates adaptability, attention to detail, and a customer-first approach.
• Freshers are not eligible for this role.