Customer Account Manager – SMB

Jobtailor; Bengaluru; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

HackerRank in Bengaluru, India seeks a results-driven account leader to own a book of business and drive adoption, engagement, measurable value, and growth. You will build tailored account strategies, guide customers to hiring and talent development goals, and act as a strategic advisor by coordinating customer and internal teams to accelerate adoption.

You will cultivate executive relationships to position HackerRank as a critical partner in workforce strategy and manage health checks,

Qualifications

• 3+ years of sales experience with B2B SaaS companies.
• Resilient and persistent. Navigate challenges, solve problems, and keep pushing toward meaningful outcomes.
• Curious and customer-centric. Seek to deeply understand goals, challenges, and industry trends.

Responsibilities

• Own a Book of Business strategy that drives adoption, engagement, measurable value, and growth.
• Build tailored account strategies that guide customers to achieve hiring and talent development goals while ensuring retention and expansion.
• Act as a strategic advisor by leading customer and internal teams, removing roadblocks, and accelerating adoption.
• Cultivate executive and stakeholder relationships to position HackerRank as a critical partner in workforce strategy.
• Proactively manage customer health with check-ins, QBRs, and success planning to ensure seamless renewals and expansions.
• Maintain accurate forecasts and pipeline visibility to align growth opportunities with customer needs.

Job description

Responsibilities

• Own a Book of Business strategy that drives adoption, engagement, measurable value, and growth.
• Build tailored account strategies that guide customers to achieve hiring and talent development goals while ensuring retention and expansion.
• Act as a strategic advisor by leading customer and internal teams, removing roadblocks, and accelerating adoption.
• Cultivate executive and stakeholder relationships to position HackerRank as a critical partner in workforce strategy.
• Proactively manage customer health with check-ins, QBRs, and success planning to ensure seamless renewals and expansions.
• Maintain accurate forecasts and pipeline visibility to align growth opportunities with customer needs.

Requirements

• 3+ years of sales experience with B2B SaaS companies.
• Resilient and persistent. Navigate challenges, solve problems, and keep pushing toward meaningful outcomes.
• Curious and customer-centric. Seek to deeply understand goals, challenges, and industry trends.

Core Competencies

Demonstrates expertise in B2B SaaS sales, account strategy development, and customer relationship management to drive adoption and growth. Proficient in managing customer health and ensuring seamless renewals through proactive engagement and strategic advisory.

Soft Skills

• Resilience
• Problem Solving
• Customer-Centric Approach
• Curiosity